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Virtual Show and Tell: Using Remote Tech Support Using Remote Tech Support to save Time and Money by ABS Associates, Inc.
challenges, reducing call-handling time, and increasing first-call resolution rates. In addition to easily resolving the IT challenges faced by off-site...
How to Calculate the ROI of Remote Support by Citrix Online - GotoAssist
resolution, incident handling time and customer satisfaction. Remote support platforms offer a compelling ROI story, with impacts to multiple core...
CS-ENTERPRISE--Complete Enterprise Configuration Management System by Configuration Solutions
which can make changes in real-time while archiving all information for histories, revisions and sales analyses. CS-Sales - A Guided Selling and Pricing...
Case Study: Children's Memorial Hospital by ABS Associates, Inc.
and cut the figures for monthly average abandoned calls and open tickets in half. Children's Memorial engaged ABS to provide a variety of consulting...
Epicor Procurement - Mid-market e-Sourcing Software by Epicor Software Corporation
just what they need quickly. Other time-savers like personalized favorites lists, saved shopping baskets, intelligent code defaults, and a one-click order...
Widex a Perfect Match: VAI Implements E-Commerce Solution for Hearing Aid Provider by VAI, Vormittag Associates, Inc.
to secure new products, with above average turn around times. Widex wanted to ease pressure on its call center, especially since a good portion of the incoming...
Get the Facts: Real-Time, On-Demand Information for Business Intelligence and Data Integration by Vision Solutions
45;wide data sharing and right-time data integration for any business. Whether large, mid-sized or small, every business depends on information to drive...
Continuous Customer Dialogues: Strategies for Growth and Loyalty in Multi-Channel Customer-Oriented Organizations by Infor
driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. Enterprising companies around the...
Microsoft Dynamics CRM Online ® Webcast by Microsoft
who answer questions like: What is CRM? What type of business does it really help? Available on-demand, this Webcast takes you through a brief intro from CEO...
Why CRM Has Failed the Customer - And What to Do about It by InQuira Inc
paper offers insights into why CRM has fallen short in serving customers-and it shows how to start getting CRM right. As a consumer, how many times have...
MS Dynamics CRM Case Study: CRM Solution Helps Increase Sales by 30 Percent by Microsoft Dynamics
Find out how a Microsoft Dynamics CRM solution provided real-time tracking of inventory, leads, and account information and helped OXBO...
ERP for Service Organizations by Epicor Software Corporation
t take to an application then your time to advantage is compromised. New .NET technology from Microsoft coupled with Epicor's history of popular UI deliveries...
Sol Melia by Infor
Sol Melia selected Infor CRM as it provided them a powerful, integrated marketing suite that helped them analyze, segment, generate customer...
Customer Relationship Management - Sage CRM SalesLogix Data Synchronisation Technology for Mobile CRM Users by Sage (UK) Limited
This white paper on CRM discusses data synchronisation, which enables mobile users to access up to date corporate data on their "...
CRM for the Professional on the Go by BlackBerry
Mobile CRM is something that needs to be considered now. As a business leader, you might have put it into your mental to do later box...
Customer Relationship Management - Fast Return on Investment (ROI) in Sage CRM SalesLogix Implementations by Sage (UK) Limited
explains how a wide range of Sage CRM SalesLogix customers define ROI and the return they are achieving with their Sage CRM SalesLogix implementations...
5 Ways to Put Your CRM Data to Work for You and Your Customers by Angel.com
the interaction between CRM and IVR applications to increase customer loyalty and retention as well as maximize efficiency and productivity of...
Bowen & Groves Honored in Fifth Annual International Business Awards(SM) by Bowen & Groves
customer service, to ensure we can handle any customer, in any location in the world with excellence no matter what time it is.

An ERP system is simply not just about...
Aberdeen Report: Analytics - Hitting the Forecast Bulls Eye by SugarCRM Inc.
corporate profit margin by an average of 16%. Find out how you can achieve Best-in-Class results by accessing your complimentary copy of this report. Top...
Choosing the Best CRM for Your Organization by Oracle Corporation
Relationship Management (CRM) deployment scenarios and how to choose a CRM solution that will best meet your company's needs today and support your...
Optim™ Data Growth Solution for Oracle's Siebel® CRM by IBM
Solution for Oracle's Siebel® CRM offers comprehensive Siebel archiving capabilities, fully integrated within the Siebel workflow. You define...
How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market by CDC Software - Ross Enterprise
and do more with less in a time of economic uncertainty. The sub-prime meltdown hit the housing and financial markets hard, but its ripple effects...
How to Ensure That Your Employees Will Want to Use CRM by CDC Software - Ross Enterprise
To ensure the success of your CRM initiative, make sure you're implementing a solution that meets their needs and promotes full user adoption.

In...
Oracle Vertical CRM Applications: Realizing Business Benefit Through Industry Best Practices by Oracle Corporation
benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical...