help desk crm

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IT Leadership Strategy: How to Provide World-Class Help Desk Support by Citrix Online - GotoAssist
Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT...
ExtraView IT HelpDesk by Extraview Corporation
to their support issues and your help desk team must have all of the tools they need at their disposal. By combining the ultimate workflow power to coordinate the...
The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy? by ABS Associates, Inc.
your contact center or employee help desk function, and you can't decide whether to look at onshore or offshore options. While cost is a factor, are there...
Numara® Track-It! 8 Overview Webinar by Numara Software
coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels. In this Webcast...
On Demand Remote Desktop Support Trial by NTR Global
Desktop Support
Target User: IT help desk or IT technical support Manager, Director or VP

IT Problem: Provide remote technical support to customers and remote...
How Does Your IT Help Desk Measure Up? by Citrix Online - GotoAssist
Effective and efficient IT operations are the "table stakes" for IT-business groups' relationships -- they...
Case Study: Children's Memorial Hospital by ABS Associates, Inc.
how ABS optimized the hospital's help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half. Children's Memorial...
Improving Customer Support and Help Desk Efficiencies with On-demand Remote Support by NTR Global
customer care. However, these self-help tools are rarely sufficient when a customer or an employee needs immediate help for a critical process or project.

This...
Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services by Citrix Online - GotoAssist
service delivery and support. The IT help desk is the guardian of day-to-day business productivity and, more importantly, the front door to your IT...
Automating and Optimizing Service Desk Performance by Kaseya
The service desk is the first line of defense for reacting to IT issues, yet most organizations haven't designed their service desk...
Data Center Automation - A Forrester 2008 Report by Hewlett-Packard Company
and weaknesses of top service desk management tool vendors like HP, CA, IBM, and BMC. This Forrester research brief reviews the strengths and weaknesses of...
The Well-Equipped Support Center - On Demand Remote Support Software-As-A-Service Powers a Vital Resource for Any Support Center by NTR Global
contact center or IT support help desk can provide is substantial. But in order to deliver on the promised value proposition, the team needs to have the...
Customer Support solution by Extraview Corporation
them to see. Integrate with CM and CRM While many organizations use ExtraView Customer Support as the central tracking system for customer service...
Password Management Survey by RoboForm Enterprise
44; eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs. In November of 2007 Siber Systems and eMedia...
Numara® FootPrints Change Management: Solutions for Automating and Managing Change by Numara Software
combined with managing the service desk. Explore the challenges in designing a workable change management process, defining approval workflows and hear...
Case Study: Ennis Knupp + Associates by ABS Associates, Inc.
managed services provider can help you avoid these problems. This case study details how one company addressed unsatisfactory support from its service...
CS-ENTERPRISE--Complete Enterprise Configuration Management System by Configuration Solutions
can fit in with existing ERP, CRM, CAD and PDM computing environments. Our CS-Enterprise series includes CS-Quote, CS-Sales, CS-Execute, CS-Connect, CS...
CRM Built for Sales: The Executive Guide to Selecting CRM That Meets Sales Needs by CDC Software - Ross Enterprise
can use to help them select a CRM system that each sales user feels was built just for them. Even the best CRM system is only as valuable as the data that...
Helping CRM Serve Its Purpose: How to Reduce the Increasingly Complex Risks That Threaten ROI by OnDemand Software
white paper briefly highlights CRM's recent evolution, examines the risks that accompany those developments and most important identifies the...
Microsoft Dynamics CRM Online ® Webcast by Microsoft
who answer questions like: What is CRM? What type of business does it really help? Available on-demand, this Webcast takes you through a brief intro from CEO...
How to Calculate the ROI of Remote Support by Citrix Online - GotoAssist
typically offer an ROI audit to help you benchmark your current performance against other companies within the vendor's installed base, and help...
MS Dynamics CRM Case Study: CRM Solution Helps Increase Sales by 30 Percent by Microsoft Dynamics
Find out how a Microsoft Dynamics CRM solution provided real-time tracking of inventory, leads, and account information and helped OXBO...
Commonwealth Bank of Australia Uses Technology to Better Serve Its Customers by Microsoft Corporation India Pvt Ltd
After implementing CommSee, CBA has seen new accounts and customer referrals increase, lines moving faster and, most...
CRM Your Salespeople Will Love by Oracle Corporation
Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of...
It's All about the Salesperson: Taking Advantage of Web 2.0 by Oracle Corporation
that complement traditional CRM systems to help sales users close more deals quickly. Executives and management have benefitted greatly from...
TIP OF THE DAY
This guide is designed to help call center managers better understand today's critical issues. It offers easy access to in-depth coverage through... More...
advice and other resources to help you better manage and leverage your company's data. This guide will help you build a data quality strategy and evaluate... More...