Call center agent

Solution Search:
The Business Case for Desktop Integration: A practical solution with rapid ROI by Cicero Inc.
the tangle of applications on the agent desktop makes that a challenging task. Instead, the profusion of applications vying for agent attention creates a...
Call Center Suite SearchCRM.com Product Directory by SearchCRM
Before purchasing call center technology, it is critical to properly research and evaluate the vendors and products that exist in today's call center...
Reduce Your Telecom and IT Costs with a New Speech-Driven, Mobile Call Center Solution by Nuance
This new mobile call center can help you eliminate the need to maintain directories and to add voice mail ports. Join this podcast to learn more...
Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation
This document explains about improving operational efficiencies and also customer satisfaction by establishing...
Expand Your Reach: Mastering Multi-Modal Survey Research by SPSS Inc. Worldwide Headquarters
Whether it's in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this...
HSN Case Study on Achieving a Zero-Downtime Oracle Siebel CRM Migration by GoldenGate Software, Inc.
a long-time user of Oracle Siebel's call center application - serving as the central repository that processes and maintains HSN's orders, including all inbound...
Creating a Win-Win for Call Center Outsourcers and Their Customers by Cicero Inc.
This paper examines how Business Process Outsourcers (BPO) are using Desktop Integration to address some of the...
Cisco Unified Communications: Unifying Communications Infrastructure by Global Knowledge
Cisco's unified communications vision combines individual systems with different communications capabilities...
CRM without Compromise: A Strategy for Profitable Growth by SAP America Inc
efficiency by transforming your call center into a central interaction hub that complements human interaction with automation, convenient self-services...
Agentless Architecture: Agentless Backup is Not a Myth by Asigra Inc.
in a modest-sized environment, agent management can get extremely complex when an administrator is forced to deal with different operating systems and...
Business Analytics for the CIO by SAS Institute Inc.
unstructured data from e-mail, call center transcripts and collaboration tools.

One of the key goals of IT is to consolidate all this data so that it can be analyzed...
Enhancing Interaction Center ROI in Turbulent Economic Times by SAP America Inc
Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on...
E-Guide: A Batch File to Back up All Active-State BlackBerry Databases by BlackBerry
you how to create a LotusScript agent that will make a DOS batch file automatically back up all your active BlackBerry databases to a specified folder. Are...
Replay AppImage: Disk-Based Imaging Solution by AppAssure Software
AppImage is a Hyper-V host based agent that enables fast backup and recovery of virtual machines running Windows workloads from a centralized Microoft...
Enhanced Data Protection and Manageability of Virtual Servers Using CommVault® Simpana® Solutions by CommVault Systems, Inc.
s Universal Virtual Server Agent helps address the challenges in a virtual environment based on VMware® Virtual Infrastructure, VMware Virtual...
Cisco IP Phone Features by Global Knowledge
available to the phone while in a call state. This paper explains various features (Softkeys) available to the phone while in a call state. An idle phone is in the...
Presentation Transcript: Learn How to End Email Downtime, Forever! by Teneros and HP
Email is the foundation of business communication, so outages can have a dramatic impact on productivity. This webcast...
Virtually Effortless Backup for VMware Environments by FalconStor Software
are impacted.

However, standard agent-based backup processes aren't well suited to virtual server environments. VMware Consolidated Backup (VCB) improves...
The Data Quality Ball by Pitney Bowes Business Insight
This white paper explains how data quality vendors must "turn their applications inside out" and allow its elements to...
Replay AppImage 3.0 by AppAssure Software
servers in minutes.

The Replay agent works quietly and efficiently in the background recording the changed blocks. Application-consistent snapshots are...
Learn How To End Email Downtime, Forever! by Teneros and HP
Please listen to our podcast covering the Teneros Email Continuity Appliance powered by HP. Don't miss your...
Idera SQL safe backup - High performance backup and recovery for SQL Server by Idera
A robust backup and recovery solution is arguably the most important safeguard of an organizations' data. Without...
Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones by BlackBerry
in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in...
Merging Mobility with Unified Communications by BlackBerry
such as extension dialing and call transfer. IT can rest easy knowing that users are authenticating to the PBX using BlackBerry security and have the...
TIP OF THE DAY
Additional benefits for call centers Virtualize call centers, allowing more flexibility in the center's configuration -- either helping consolidation... More...