Call center

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Call Center Suite SearchCRM.com Product Directory by SearchCRM
Before purchasing call center technology, it is critical to properly research and evaluate the vendors and products that exist in today's call center...
Reduce Your Telecom and IT Costs with a New Speech-Driven, Mobile Call Center Solution by Nuance
This new mobile call center can help you eliminate the need to maintain directories and to add voice mail ports. Join this podcast to learn more...
Creating a Win-Win for Call Center Outsourcers and Their Customers by Cicero Inc.
This paper examines how Business Process Outsourcers (BPO) are using Desktop Integration to address some of the...
Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation
This document explains about improving operational efficiencies and also customer satisfaction by establishing...
Expand Your Reach: Mastering Multi-Modal Survey Research by SPSS Inc. Worldwide Headquarters
Whether it's in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this...
HSN Case Study on Achieving a Zero-Downtime Oracle Siebel CRM Migration by GoldenGate Software, Inc.
a long-time user of Oracle Siebel's call center application - serving as the central repository that processes and maintains HSN's orders, including all inbound...
CRM without Compromise: A Strategy for Profitable Growth by SAP America Inc
efficiency by transforming your call center into a central interaction hub that complements human interaction with automation, convenient self-services...
The Business Case for Desktop Integration: A practical solution with rapid ROI by Cicero Inc.
results. The mission of a contact center is to provide excellent service at a reasonable cost, but the tangle of applications on the agent desktop makes that a...
Cisco Unified Communications: Unifying Communications Infrastructure by Global Knowledge
Cisco's unified communications vision combines individual systems with different communications capabilities...
Business Analytics for the CIO by SAS Institute Inc.
unstructured data from e-mail, call center transcripts and collaboration tools.

One of the key goals of IT is to consolidate all this data so that it can be analyzed...
Enhancing Interaction Center ROI in Turbulent Economic Times by SAP America Inc
Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on...
Cisco IP Phone Features by Global Knowledge
available to the phone while in a call state. This paper explains various features (Softkeys) available to the phone while in a call state. An idle phone is in the...
The Data Quality Ball by Pitney Bowes Business Insight
This white paper explains how data quality vendors must "turn their applications inside out" and allow its elements to...
Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones by BlackBerry
in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in...
Merging Mobility with Unified Communications by BlackBerry
such as extension dialing and call transfer. IT can rest easy knowing that users are authenticating to the PBX using BlackBerry security and have the...
BACKUP REDESIGN: Do More with Less ... Really! by AppAssure Software
The call to protect corporate data in less time and for less money has inspired a whole new way of thinking about backup - a...
Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry
Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems...
Running A Fully Controlled Windows Desktop Environment with Application Whitelisting by Bit9, Inc.
Getting control over desktop PCs is fast becoming a major strategic objective of CIOs and IT departments. This...
SugarCRM and Asterisk: Automating Customer Support Processes by SugarCRM Inc.
apps. Watch this webcast to learn how call routing, screen pops, geographical scheduling, and other advanced CRM features were only available until recently to...
Why Does Contact Compliance Matter to your Oracle CRM Application? by Gryphon Networks Corp
This Webcast provides strategies for effectively maintaining and managing customer contacts in today's...
Implementation Guide: Using a High Performance Network Backbone to Meet the Requirements of the Modern Enterprise Data Center by Juniper Networks, Inc.
44; scalable and flexible data center network. Data center managers are challenged with designing data centers that centralize servers and applications...
Akamai's Application Performance Solutions: For a Complete Application Delivery Strategy, Think Outside the Data-center by Akamai Technologies
filling the gap between the data-center and end-users while requiring no additional hardware by the customer. Application Delivery Controllers serve an...
Virtual Data Center E-Zine - Volume 11 by Virtual Data Center E-Zine - Volume 11
Data center managers face increasing challenges as virtual machines spread across the enterprise. Automation, monitoring and...
Fires in Data Centers: The Nature of the Beast by Axxana
Phoenix Black Box, a fire in your data center is not the disaster it once would have been. Designed to withstand heat up to 17,000 F, its durability could be the...
TIP OF THE DAY
West Chester, Pa., suggested actually scheduling documentation time each day.

"If you don't plan it, you'll just end up doing it when you thought you'd be headed home," he said.

He... More...

vital city services. So, scheduling downtime for upgrades and zone changes was a nightmare for Neil Dumoulin, the city's SAN systems administrator... More...