Customer equity

Solution Search:
Aite Group Research Report - Rise of Dark Pools and Rebirth of ECNs: Death to Exchanges? by Advent Software, Inc
This whitepaper examines some of the key trends within the U.S. ATS market, and provides clear categorizations of some of...
REI: Workforce Optimization and Management by Infor
scheduling is leading to greater equity among employees. REI now has a solid foundation for sharing labor management best practices across the enterprise -...
Closing the Data Privacy Gap for SAP® Applications by IBM
time. Companies also risk losing customer loyalty and destroying brand equity. The impact is serious enough to put a company out of business.

Companies rely on...
Managing Customer Profitability with Martha Rogers by Portrait Software
for best practices on building customer profitability through CSRs and tips for treating each customer as an individual. From a customer's point of view, the...
Customer Information Quality Protection and Assessment by Datanomic
A Customer Information Quality Assessment (C-IQA) provides a systematic review of your customer data, reporting on key...
Customer Support solution by Extraview Corporation
ExtraView Customer Support provides controlled access screens where customers and partners may enter problem reports and enhancement...
Continuous Customer Dialogues: Strategies for Growth and Loyalty in Multi-Channel Customer-Oriented Organizations by Infor
The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of...
Integrating Unified Communications into Business Applications to Improve Customer Service - Videocast by IBM
Achieving "customer intimacy" is the fundamental basis of solid business strategy. In this videocast, Don Van Doren of UniComm Consulting...
Treating 11 Million Customers as Individuals: How Nationwide Building Society Made Customer Relationship Management Deliver Returns by Portrait Software
an IT system that could support customer care across its customer-facing channels, including call centers, branches and Internet. Read this case study...
Using Real-Time Information to Improve Contact Center Performance by Genesys
that can be used to improve the customer experience and make the call center more profitable. The challenge is sifting through this information and analyzing...
The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys
how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. Unlike...
The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys
new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can...
Increasing Profitability through Intelligent Interactions: Innovative Marketing Strategies in the Communications Industry by Infor
inbound marketing and intelligent customer interactions as the means for building powerful customer relationships that boost profitable growth. It is a...
Just MASH Marketing: The Customer Reference Mashup by SERENA Software, Inc.
a live demo of our Pre-Built Customer Reference Mashup. Your business is booming. Growth is strong. You're gaining market share. Sales are above forecast. You...
Commonwealth Bank of Australia Uses Technology to Better Serve Its Customers by Microsoft Corporation India Pvt Ltd
CBA has seen new accounts and customer referrals increase, lines moving faster and, most important, once-grumpy customers smiling. The Commonwealth Bank of...
Australian Bank's Integrated IT System Boosts Efficiency, Improves Customer Service by Microsoft Corporation India Pvt Ltd
CBA deployed CommSee, a customer relationship management platform built on the Microsoft® .NET Framework and the integrated system automates...
Improving Customer Support and Help Desk Efficiencies with On-demand Remote Support by NTR Global
phone-based approaches to quality customer care. This paper helps anyone responsible for improving customer experience using affordable technology solutions...
Optimizing Customer Retention Programs by Portrait Software
on predicting the likelihood of a customer to perform a specific action like purchase or churn. In contrast, uplift modeling focuses on predicting the change in...
Datanomic Data Migration and System Integration by Datanomic
Datanomic's Customer Data Migration solutions are designed for customers and partners to minimize the risk of their data migration...
ExtraView IT HelpDesk by Extraview Corporation
teams, quality assurance and customer service teams have a common interface through which to assign, route and resolve development issues. Field engineers...
Transforming Branch Banking: Real-Time Advice in the 21st Century by TANDBERG
operationally efficient and more customer-centric. Institutions realize that providing excellent customer service is the best competitive weapon in an...
Seven Reasons Why SIP Will Improve Your Customer Care Strategy by Genesys
seven ways that firms can build a customer-centric organization and enhance the customer experience. Seven is more than just a lucky number for companies...
Sol Melia by Infor
them analyze, segment, generate customer lists, and execute campaigns without IT resources needing to take part in the marketing process. With more than 23...
TIP OF THE DAY
including customer care, eCommerce, marketing and fulfillment services. A subsidiary of Canadian diversified company Onex Corporation, ClientLogic is... More...
of Live Wire, Inc., a CRM-focused ecommerce consulting services company headquartered in Ayer MA. Paul is also the author of the best-selling "CRM at the Speed of... More...