Customer loyalty

Solution Search:
Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability by SAP America Inc
a moment of truth that can determine customer loyalty and profitable growth.

This paper explores the crucial links between customer service and customer satisfaction...
Why Does Contact Compliance Matter to your Oracle CRM Application? by Gryphon Networks Corp
with federal regulations, improve customer loyalty and save company resources, as well as:

  • Capture customer preference information in real-time
  • Ensure that prospects are
...
Enhancing the Customer Experience with Loyalty Management by SAP America Inc
a firm can greatly enhance the customer experience, increase customer retention, and foster development of a community of people who serve as advocates for...
Better Customer Insight, Better Bottom Line by Attivio, Inc.
efforts. Companies should focus on customer loyalty during a difficult economy to protect revenue and ensure the continuation of the most important customer...
Creating Enduring Customer Relationships by Oracle Corporation
paper to learn how investing in a new loyalty solution or improving your existing one will enable you to truly differentiate your business around the customer...
Start Specifically, Expand Progressively: An Evolutionary Approach to Improving Customer Acquisition and Loyalty by SAP America Inc
can gain major benefits from customer relationship management (CRM) tools in as little as three to four months. At first sight these two requirements, superior...
6 Best Practices for Preventing Enterprise Data Loss by RSA, The Security Division of EMC
but also protect revenue, ensure customer loyalty, build brand value and meet government regulations. These best practices include:
  1. Understand what data is most
...
CONSOLIDATING ORACLE® SIEBEL CRM 8 ON A SINGLE SUN SPARC ENTERPRISE® SERVER by Sun Microsystems, Inc.
attract new business and increase customer loyalty. As companies deliver a comprehensive and rich customer experience through Siebel CRM 8 applications, user demand...
Empower Your Consumer Research Department with Predictive Analytics by SPSS Inc. Worldwide Headquarters
more effective it can be at building customer loyalty and maximizing its revenues. Of course, the resource cost of obtaining and processing this information must be...
Siebel Self Service CRM by Oracle Corporation
Self Service 8.1.1 can help improve customer loyalty and profitability. Customer self-service applications can provide outstanding customer service while also driving...
Foundations of a Seamless Customer Experience in Retail by Wipro Technologies
in interactions between the customer and the retailer and also focuses on customer needs and the technical foundations that are required to achieve a...
CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution
This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more...
One: Oracle News for Midsized Organizations Issue 5 by Oracle Corporation
insight combined with effective customer-facing processes can help you rise above your competition while at the same time gaining loyalty with your customers...
What Is Your Recession Sales Strategy? by Oracle Corporation
This study measures the effects of the recession on sales organizations and found that the mainstream response to the...
How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market by Pivotal CRM, a CDC Software solution
learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of...
How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points by SAP America Inc
touch points and deliver positive customer experience enable customization of product interaction and achieve a competitive edge with consumers. The...
A New Mandate for IT by SAP America Inc
Learn more about the changing role of IT in business. This report includes research targeted towards senior...
Customer Experience Management & Metrics by Wipro Technologies
a methodology for assessing its customer experience state as of today and will provide insight into designing metrics to track the same for the future...
Differentiating With Technical Support, a JBoss Customer Support Study by JBoss, a Division of Red Hat
paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology. With...
Self-Service That Really Serves by Oracle Corporation
every aspect of the online customer experience. Read this free white paper to learn about all-in-one systems that build your brand and keep customers coming...
Enhancing Interaction Center ROI in Turbulent Economic Times by SAP America Inc
of the past won't work today. Customer satisfaction is paramount. Your competitors are delivering increasing value by revamping their contact centers - and...
Delivering Superior Customer Value in Communications Firms by SAP America Inc
when they are attractive to the customer - and made in real time and through the right channel. SAP is in a strong position to help CSPs, with products that enable...