Getting support post-upgrade

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How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points by SAP America Inc
their bills, request services, or get support based on their specific needs and preferences.

The ability to successfully manage the complexity of customer...
Infor - ERP SyteLine by Infor
to align supply with demand and support the business and operational challenges of manufacturers. Download this demo to get a better understanding of how...
Building a Business Case for Self-Service by TimeTrade Systems
Director with the Service and Support Professionals Association (SSPA), offers insight into the self-service technology market and give tips for using self...
Citrix and HP Virtual Desktops - Here and Now! by Citrix and HP
session we will detail how you can support a variety of office-based workers with the next generation of desktop delivery infrastructure from Citrix and HP -...
High Availability and Replication for i5/OS (iSeries) and AIX by Vision Solutions
iTera HA is the most affordable high availability product on the market, but with something as critical as high...
JavaScript: From Tools to Runtime - Making Life Better by The Ajax Experience
Visual Studio and in particular its support for Java IntelliSense and debugging of the most popular open source JavaScript frameworks. The session also covers...
Agentless Architecture: Agentless Backup is Not a Myth by Asigra Inc.
makes it easier to install and support than legacy backup and recovery solutions. This paper serves as an introduction to Asigra's Hybrid Cloud Backup and...
Got Bad Data? Part 2 - Applying Business Analytics Webinar Series by SAS Institute Inc.
SAS presents part 2 of their webinar series “"Got Bad Data?”. In this latest installment, we'll be discussing the...
On Demand and Enterprise CRM Integration: An Alternative Approach to Integrating CRM Applications by Cicero Inc.
applications, the additional support burden, increased IT infrastructure (e.g., new servers, increase in bandwidth), and most importantly, the time needed to...
Find, Qualify, and Close More Business Faster With a Free Trial of ZoomInfo by ZoomInfo
In today's economy, it is important to take every step you can to ensure sales effectiveness, which includes knowing who...
Decide to Survive: Four imperatives make Decision Management essential in today's uncertain environment by FICO
Download this paper and learn about a decision making solution that will help you survive in this difficult economy by...
The State of Data: Harnessing Core Data Issues to Improve Organizational Efficiency, Profitability and Competitive Advantage by SAS Institute Inc.
for true business value.

Getting your arms firmly around the numerous data challenges may not be the most glamorous IT work you'll ever do. At this...
Stuff Happens -- How to Assess Risks and Set Objectives for Business Continuity Plans by Storage Decisions
Many DR planning efforts get bogged down when planners become preoccupied with identifying all of the risk scenarios...
Proactive PC Support Improves Service and Lowers Total Cost of Ownership by Intel Corporation
brief paper to learn about a new IT support delivery tool that reduces response time, boosts employee satisfaction and decreases operating costs. Reduce total...
Differentiating With Technical Support, a JBoss Customer Support Study by JBoss, a Division of Red Hat
will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology. With security...
Proactive Sales Intelligence: The New Requirement for Getting Into the Game by ZoomInfo
This white paper examines an area that holds real promise for optimizing the performance of almost any sales force...
Getting Started with Master Data Management by DataFlux Corporation
This paper focuses on what is master data, why it is needed, how to get started in managing it, and methodologies for...
7 Tips for Improving Your Sales Strategy in a Recession by Oracle Corporation
This paper discusses seven tips for leveraging customer relationship management (CRM) processes to turbocharge...
eGuide: Get More Out of Your Data Protection Plan by Hewlett-Packard Company
Every storage pro is looking to do more with less, especially in today's economy. This eGuide offers the practical advice...
Merging Mobility with Unified Communications by BlackBerry
Unified Communications is about getting the right information, in the right context, sent to the right people with the right timing. Unified Communications...
A Metadata Management Strategy Checklist: What Metadata Really Matters? by Pervasive Software
Metadata is the essential blueprint for what data a company has, what it means and where they can get it. Without clear...
ESG: Building a Comprehensive Information Retention Strategy with HP by Hewlett-Packard Company
and software technologies to support their information retention strategies. The second part of the paper discusses how HP is fully capable of supporting...
Sharepoint E-zine Vol.1: Governance Implementation Management by SearchWinIT
SearchWinIT.com's SharePoint e-zine – is a monthly Web magazine packed with in-depth articles and tips written by...
Reducing Costs with Efficient Operations: A Fast Track to More Working Capital by SAP America Inc
Untamed costs can deplete the precious working capital that's critical to your ongoing operations and new expansions...
How to Assure ERP Success: Taking Ownership by IFS
business asset will go a long way to getting the full value out of your information technology investment...
TIP OF THE DAY
West Chester, Pa., suggested actually scheduling documentation time each day.

"If you don't plan it, you'll just end up doing it when you thought you'd be headed home," he said.

He... More...

vital city services. So, scheduling downtime for upgrades and zone changes was a nightmare for Neil Dumoulin, the city's SAN systems administrator... More...