Interactive Voice Response crm

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HSN Case Study on Achieving a Zero-Downtime Oracle Siebel CRM Migration by GoldenGate Software, Inc.
orders from the website, automated Interactive Voice Response (IVR), and call center, as well as ongoing maintenance of all customer information. They needed to upgrade their Oracle...
Delivering Superior Customer Value in Communications Firms by SAP America Inc
and margins continue to diminish. In response, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services. For...
Developing an Effective Corporate Mobile Policy by BlackBerry
improved efficiency and improved response times resulting in decreased costs and increased revenue opportunities. But with these advantages come risks, and...
How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience by SAP America Inc
relationship management (CRM), from leveraging social computing to building new Web 2.0-based CRM applications. With the advent and rising popularity...
Sage SalesLogix Flash Demo by Sage SalesLogix
This brief, interactive demo highlights the benefits of Sage SalesLogix award-winning CRM solution for various organizational departments...
Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry
Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field...
Retailers' Response to the Global Economy Downturn - Enabling Immersive Shopping Experiences by Oracle Corporation
relationship management (CRM) software suites will represent the key technological enabler to achieve this fundamental strategic business...
SPSS Text Analysis for Surveys 3.0: Get the Most Out of Open-Ended Text Responses by SPSS Inc. Worldwide Headquarters
Maximize survey research value with open text responses. If you've limited your surveys to close-ended questions due to...
Reduce Your Telecom and IT Costs with a New Speech-Driven, Mobile Call Center Solution by Nuance
to maintain directories and to add voice mail ports. Join this podcast to learn more about a solution that drastically reduces switchboard staffing costs and...
The Top 3 Reasons CRM Initiatives (Still) Fail - And How To Avoid Them by Pivotal CRM, a CDC Software solution
looks at the top three reasons that CRM initiatives fail to achieve their goals and provides clear, practical recommendations for ensuring that your CRM...
Better Customer Insight, Better Bottom Line by Attivio, Inc.
access as well as VOC (voice of the customer) efforts. Companies should focus on customer loyalty during a difficult economy to protect revenue and...
SPSS Text Analysis for Surveys™ 3.0 - Specifications by SPSS Inc. Worldwide Headquarters
Use SPSS Text Analysis for Surveys to categorize text responses whether you conduct surveys to support business...
CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution
Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your...
On Demand and Enterprise CRM Integration: An Alternative Approach to Integrating CRM Applications by Cicero Inc.
To get the most you can out of your CRM system it needs to be able to communicate with other back-end systems. This paper examines an alternative approach to...
eBook: Evaluating CRM: From SaaS to software, choosing the right CRM deployment style by Aplicor
eBook, find out how on-demand and SaaS CRM is altering the CRM software landscape. Learn how both on-demand and on-premise CRM have evolved in recent years and how...
Achieving PCI Compliance at the Point Of Sale Using Bit9 Parity™ to Protect Cardholder Data by Bit9, Inc.
has become more sophisticated. In response to this evolving threat, the major credit card companies have created a set of security standards to protect their...
Varicent for Microsoft© Dynamics CRM by Varicent Software
Drive CRM adoption by combining compensation details with opportunity management. By providing visibilty into variable...
CRM Built for Sales: The Executive Guide to Selecting CRM That Meets Sales Needs by Pivotal CRM, a CDC Software solution
can use to help them select a CRM system that each sales user feels was built just for them. Even the best CRM system is only as valuable as the data that...
Hitting Your Numbers: Creating Sales Excellence with Commercial Open Source CRM by SugarCRM Inc.
A CRM system can help drive sales performance, so the decision of which CRM provider is right for your sales organization is...
The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success by Pivotal CRM, a CDC Software solution
upgrading, and integrating your CRM system. The unique business processes of today's organizations require a CRM system that is fully customizable and...
eGuide: The Midmarket CIO's Guide to the Evolving CRM Landscape by Aplicor
to better understand the evolving CRM market, and learn what key questions to ask when determining what CRM solution is the best fit for your company. Over...
CONSOLIDATING ORACLE® SIEBEL CRM 8 ON A SINGLE SUN SPARC ENTERPRISE® SERVER by Sun Microsystems, Inc.
efficiently while scaling Siebel CRM 8 capabilities, Sun created a proof-of-concept solution that consolidates Web, Gateway, Application, and Database tiers...
Reducing Risks Associated with Adopting a Customer Relationship Management System by Oracle Corporation
white paper briefly highlights CRM's recent evolution and examines the risks that accompany those developments. Most important, it identifies the...
Effective Strategies for Capturing the Voice of the Customer by SPSS Inc. Worldwide Headquarters
This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as...