Introduction to the Call Center Metrics School

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Creating a Win-Win for Call Center Outsourcers and Their Customers by Cicero Inc.
BPO) are using Desktop Integration to address some of the business and technical challenges facing Outsourcers in today's difficult economic environment...
Call Center Suite SearchCRM.com Product Directory by SearchCRM
research or evaluating vendors in the call center market. Before purchasing call center technology, it is critical to properly research and evaluate the vendors and...
Reduce Your Telecom and IT Costs with a New Speech-Driven, Mobile Call Center Solution by Nuance
This new mobile call center can help you eliminate the need to maintain directories and to add voice mail ports. Join this podcast to learn more...
Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation
This document explains about improving operational efficiencies and also customer satisfaction by establishing...
AppAssure makes Network Administrator "Hero of the Day" by AppAssure Software
unrecoverable corruption. During the ensuing downtime, the network administrators searched for a better backup solution. Imagine Schools now relies on...
Expand Your Reach: Mastering Multi-Modal Survey Research by SPSS Inc. Worldwide Headquarters
Whether it's in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this...
Case Study: Hendrick Hudson School District Learns About Online Backup with EVault SaaS by i365, A Seagate Company
The Hendrick Hudson School District needed offsite data protection in case of a disaster. It chose EVault SaaS to automate...
HSN Case Study on Achieving a Zero-Downtime Oracle Siebel CRM Migration by GoldenGate Software, Inc.
a long-time user of Oracle Siebel's call center application - serving as the central repository that processes and maintains HSN's orders, including all inbound...
CRM without Compromise: A Strategy for Profitable Growth by SAP America Inc
efficiency by transforming your call center into a central interaction hub that complements human interaction with automation, convenient self-services...
The Business Case for Desktop Integration: A practical solution with rapid ROI by Cicero Inc.
This paper describes the relationship between desktop integration and customer experience, the business benefits of building a logically...
Cisco Unified Communications: Unifying Communications Infrastructure by Global Knowledge
communications ecosystem. The ecosystem is the enabling factor in allowing a business to revolutionize itself overnight.

Cisco's unified...
Presentation Download: Backup School 2009 by SearchDataBackup.com
guru W. Curtis Preston will review the basics - but will also be going into in-depth detail on the newest issues, technologies, and solutions surrounding backup...
Fires in Data Centers: The Nature of the Beast by Axxana
With the introduction of Axxana's Phoenix Black Box, a fire in your data center is not the disaster it once would have been...
Introduction to Virtualization E-book, Chapter 1: Virtualization Concepts in Disaster Recovery by Hewlett Packard Company and Intel
you read this e-book, check out other Introduction to Virtualization chapters. Topics covered include:
  • Best practices for securing virtual machine guests on a single
...
Introduction to Virtualization E-Book, Chapter 2: Optimizing Server Virtualization by Hewlett Packard Company and Intel
you read this e-book, check out other Introduction to Virtualization chapters. Topics covered include:

  • Leveraging virtualization for disaster recovery
  • How to meet
    • ...
    Introduction to Virtualization E-Book, Chapter 2: Optimizing Server Virtualization by Dell and Microsoft
    you read this e-book, check out other Introduction to Virtualization chapters. Topics covered include:

  • Leveraging virtualization for disaster recovery
  • How to meet
    • ...
    Business Analytics for the CIO by SAS Institute Inc.
    unstructured data from e-mail, call center transcripts and collaboration tools.

    One of the key goals of IT is to consolidate all this data so that it can be analyzed...
    Enhancing Interaction Center ROI in Turbulent Economic Times by SAP America Inc
    value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn...
    10 Things to Consider When Protecting Your Exchange Server by AppAssure Software
    server. E-mail is mission critical to the success of your business, so you cannot just protect the data, you need to think about the entire system. Without doing so...
    Intelligent Metrics Ensures Success by IFS
    and implementing metrics to drive its business process improvement program in 2002 and has since learned many important lessons in how to track...
    Simplifying Disaster Recovery (DR): One-Button Replication for Combined Physical/Virtual Data Centers by FalconStor Software
    The FalconStor® Network Storage Server (NSS) solution can be deployed in conjunction with VMware vCenter SRM to empower...
    The Metrics-Driven Organization: How to Keep Your Finger on the Pulse of Your Business in Challenging Times by Exact Software
    and sharpen decision making to ensure excellent customer service, rising revenue and growth. Today's small to mid-sized corporations have...
    Analyst Paper: Preparing for Convergence: Network and IT Come Together by Alcatel-Lucent
    This white paper discusses the convergence of IT and networking in the telecommunications industry. The topic of convergence has been front and...
    Large School District Transitions from Kronos to GHG for Their Time & Attendance Solution by GHG Corporation
    80 Accu-Time time clocks, the vendor would no longer provide support at the end of 2006; therefore, the new system would have to be operational prior...
    TIP OF THE DAY
    Additional benefits for call centers Virtualize call centers, allowing more flexibility in the center's configuration -- either helping consolidation... More...