Measuring number of calls offered

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Avaya Unified Communications Can Reduce Cell Phone Expenses by Avaya Inc.
solutions make single number practical by creating a solution where the user has a single inbound number and a single outbound identity. Cell phone...
Dispatch Direct: Service Call Dispatching by Dispatch Direct
service. Managing the dispatching of field personnel and resources can be a challenge in any business that needs to dispatch technician and/or resources to...
Jobfox Stays ahead of Brisk Growth with Customer Self-Service by Parature, Inc.
was the solution with its ease of use and maintenance, and rapid deployment. Jobfox, a rapidly growing career site, helps connect employers with the most...
Integrating Unified Communications into Business Applications to Improve Customer Service by IBM
intimacy" is the fundamental basis of solid business strategy. In this videocast, Don Van Doren of UniComm Consulting explains what UC is and is not and how it...
Call Center Management: Planning, Scheduling, Historical and Real Time Statistics by DeskFlex
paper examines how Call Centers in a number of industries have been able to significantly improve agent performance while reducing cost by using Agent Power...
Best Practices for Remote Support and Services by Citrix Online - GotoAssist
After evaluating a number of free and fee-based services, PlumChoice’s team selected the Citrix® GoToAssist Web-based support service. Based in...
Expert Executive Office by Aderant
Office gives you a complete view of all your business operations and information, and provides the tools to use that information to make the right...
Data Conversion Solution - Rapid Implementations by Infosolve Technologies, Inc.
Learn about the importance of converting your data and how it can enable you to migrate to a new system, consolidate existing data systems and acquire...
IT Leadership Strategy: How to Provide World-Class Help Desk Support by Citrix Online - GotoAssist
Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT...
ShopVue - Time and Attendance for Manufacturing by Casco Development, Inc.
record attendance on a variety of devices-specialized attendance terminals in entry ways, multi-function bar code terminals in the work center or via a...
8 Seconds to Capture Attention: Silverpop’s Landing Page Report by Silverpop Systems Inc.
It’s estimated that up to 50 percent of visitors to landing pages will bail in the first eight seconds. This evaluation explains how putting more effort on...
Success Story: Communications - AT&T by Genesys
Cingular wanted to meet a goal of answering 92% of all customer calls before abandonment, without adding staff. After careful consideration, it chose...
Quality Management for Manufacturers: Some Assembly Required by Epicor Software Corporation
than just meeting the basic needs of the Supply Chain. Lori Gipp, VP of Marketing, IQS will join the webcast to present this type of extended ERP offering with...
Merging Mobility with Unified Communications by BlackBerry
corporate PBX. Users have one phone number and one voicemail with standard desk phone features such as extension dialing and call transfer. IT can rest easy...
Enterprise Data Quality Solution - ZERO License Cost by Infosolve Technologies, Inc.
Data corruption can occur due to a number of reasons, including integrating non-conforming, flawed data or erroneous data. Learn about the most common reasons...
From Cold to Hot: Lead Nurturing Programs That Generate Sales by Vtrenz, Inc
paper explains the importance of lead nurturing—in the lead management process. It takes a look at best practices for nurturing leads in today’s...
Virtual Show and Tell: Using Remote Tech Support Using Remote Tech Support to Save Time and Money by ABS Associates, Inc.
satisfaction ▪ Lower percent of escalations ▪ Reduced end-user downtime ▪ Lower incident costs ▪ Scalable solutions
Blade Server Performance and Power Consumption Comparisons by Dell, Inc. and Intel
tested systems by running a variety of different blade configurations on each server. Using an industry standard benchmark, SPECjbb2005, the servers’ Java...
ShopVue - Shop Floor Execution (SFX) by Casco Development, Inc.
combined around a core of Shop Floor Data Collection - Labor Management, Machine Tracking (OEE) and Paperless Dispatch -creates a new category...
Holistic Customer Strategies for the Enterprise: Peppers and Rogers Report on the Payoffs by Infor
A single view of the customer includes adoption and governance issues that help an enterprise act as a customer advocate, predict...
How Do You Score? Silverpop's Benchmark Study of B2B Lead Management Practices by Vtrenz, Inc
will identify the key components of highly successful lead management programs. Webinar attendees will learn: • Average percentage of lead growth for BtoB...
Email Creative That Works: An Evaluation of Opens and Click Rates Associated with Various Creative Elements by Silverpop Systems Inc.
undertook a comprehensive study of both BtoB and BtoC email messages, evaluating a variety of creative elements and comparing open and click rates. At the...
Video Telephony: Completing the Picture of Unified Communications Effectiveness by TANDBERG
and break down the distinct silos of communications within the enterprise. Unified communications (UC) is a term that has been heralded in the telephony and...
ITG Report: Value Proposition for IBM Power Systems as Database Server in Midsize Companies - Cost Comparisons with Windows Servers by IBM
This report examines the use of the IBM Power platform as an alternative to commodity Windows servers. Learn how the IBM Power platform offers many...
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Getting analysts to agree on the potential ROI of CRM is nearly impossible. Several reports published in 2003 claimed... More...