Meet the instructors of the Call Center Metrics School

Solution Search:
Creating a Win-Win for Call Center Outsourcers and Their Customers by Cicero Inc.
Integration to address some of the business and technical challenges facing Outsourcers in today's difficult economic environment. Learn how...
Call Center Suite SearchCRM.com Product Directory by SearchCRM
research or evaluating vendors in the call center market. Before purchasing call center technology, it is critical to properly research and evaluate the vendors and...
Reduce Your Telecom and IT Costs with a New Speech-Driven, Mobile Call Center Solution by Nuance
This new mobile call center can help you eliminate the need to maintain directories and to add voice mail ports. Join this podcast to learn more...
Case Study: Hendrick Hudson School District Learns About Online Backup with EVault SaaS by i365, A Seagate Company
and over 2,500 students is the job of the Hendrick Hudson School District's Director of Technology Mathew Swerdloff. Ensuring the school district's data and...
Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation
44; and an ongoing analysis of customer profiles, transaction taxonomy, and automation candidates...
Expand Your Reach: Mastering Multi-Modal Survey Research by SPSS Inc. Worldwide Headquarters
Whether it's in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this...
AppAssure makes Network Administrator "Hero of the Day" by AppAssure Software
unrecoverable corruption. During the ensuing downtime, the network administrators searched for a better backup solution. Imagine Schools now relies on...
HSN Case Study on Achieving a Zero-Downtime Oracle Siebel CRM Migration by GoldenGate Software, Inc.
a long-time user of Oracle Siebel's call center application - serving as the central repository that processes and maintains HSN's orders, including all inbound...
CRM without Compromise: A Strategy for Profitable Growth by SAP America Inc
efficiency by transforming your call center into a central interaction hub that complements human interaction with automation, convenient self-services...
The Business Case for Desktop Integration: A practical solution with rapid ROI by Cicero Inc.
This paper describes the relationship between desktop integration and customer experience, the business benefits of building a logically...
Cisco Unified Communications: Unifying Communications Infrastructure by Global Knowledge
communications ecosystem. The ecosystem is the enabling factor in allowing a business to revolutionize itself overnight.

Cisco's unified...
Presentation Download: Backup School 2009 by SearchDataBackup.com
guru W. Curtis Preston will review the basics - but will also be going into in-depth detail on the newest issues, technologies, and solutions surrounding backup...
Business Analytics for the CIO by SAS Institute Inc.
unstructured data from e-mail, call center transcripts and collaboration tools.

One of the key goals of IT is to consolidate all this data so that it can be analyzed...
Enhancing Interaction Center ROI in Turbulent Economic Times by SAP America Inc
cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today. Interaction center managers, along...
10 Things to Consider When Protecting Your Exchange Server by AppAssure Software
backup solution protect you from the following scenarios with a single product? Read on to discover the 10 things to consider when protecting your Exchange...
Intelligent Metrics Ensures Success by IFS
of identifying and implementing metrics to drive its business process improvement program in 2002 and has since learned many important lessons in how to track...
Sales and Operations Planning: The Key to Continuous Demand Satisfaction by SAP America Inc
to continuously monitor and meet customer demand. Find out how leading companies are designing their sales and operations planning (S&OP) processes to...
The Metrics-Driven Organization: How to Keep Your Finger on the Pulse of Your Business in Challenging Times by Exact Software
for ways to achieve one version of the truth, and for the technology capable of tapping it.

In any organization, multiple sources of data must be analyzed...
Large School District Transitions from Kronos to GHG for Their Time & Attendance Solution by GHG Corporation
80 Accu-Time time clocks, the vendor would no longer provide support at the end of 2006; therefore, the new system would have to be operational prior...
Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry
and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system. Toshiba America Medical...
Implementation Guide: Using a High Performance Network Backbone to Meet the Requirements of the Modern Enterprise Data Center by Juniper Networks, Inc.
44; scalable and flexible data center network. Data center managers are challenged with designing data centers that centralize servers and applications...
6 Best Practices for Preventing Enterprise Data Loss by RSA, The Security Division of EMC
developed a strong understanding of the best practices that help prevent enterprise data loss. By following these best practices, companies can not only...
Customer Experience Management & Metrics by Wipro Technologies
its customer experience state as of today and will provide insight into designing metrics to track the same for the future. Organizations today have made...
Five Key Considerations for Enterprise Disaster Recovery and Backup by SEPATON
and automation necessary to meet the needs of large, dataintensive organizations. This article describes the five key factors to consider when choosing an...
TIP OF THE DAY
Additional benefits for call centers Virtualize call centers, allowing more flexibility in the center's configuration -- either helping consolidation... More...