Online customer service

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Learn how to Enhance your Online Customer Relationships by Actuate
meet the needs of the modern banking customer, banks must do more than simply provide multi- siloed, disconnected, and inconsistent channels. This business...
Self-Service That Really Serves by Oracle Corporation
accommodate every aspect of the online customer experience. Read this free white paper to learn about all-in-one systems that build your brand and keep customers coming...
Unlock the Power of Device ID to Combat Online Fraud and Abuse by iovation, Inc.
within milliseconds whether an online transaction is coming from a computer that has a history of fraud or abuse. Online businesses today face a daunting...
Globo.com customer story by SPSS Inc. Worldwide Headquarters
adopted a strategy to improve its customer service with the goal of converting portal visitors into new customers and reducing its subscriber churn rate. As part of this...
The Next Generation of CRM - Engaging with the Empowered Customer in Turbulent Times by SAP America Inc
you. This is the age of the empowered customer. The rapid emergence of social networking and online communities is having a significant impact on customer...
THE NEW STRATEGIC PARTNERSHIP - Joining Capabilities to Cut Risk and Grow Customer Satisfaction by Wipro Technologies
outlook offers a blueprint to BPO service providers for creating a responsive service model. This white paper explains how corporations are seeking a new...
Managing Application Performance to Achieve Mission Success by CA
unintended consequences. As direct customer interactions have shifted from mission owners to IT, mission owners now have limited visibility into the online...
Achieving SaaS Security with Connected® Online PC Backup by Iron Mountain Digital
unauthorized access or damage to customer data. Most corporate data originates with PC users, whether in the office, or on laptops or home computers. Iron...
Slash Document Archive Storage Costs up to 90% and Enhance ePresentment Performance by Xenos Group Inc.
the costs and achieving the customer retention benefits related to archiving and online ePresentment of High Volume Transactional Output are...
Effective Strategies for Capturing the Voice of the Customer by SPSS Inc. Worldwide Headquarters
help you gain more value from every customer interaction. Your customers are talking, but are you listening? Can you hear and, most importantly, use, everything that...
Distributed Order Management: Maximizing Customer and Partner Sales Online by Sterling Commerce
consistency of brand as a product or service is marketed and sold across an extended selling chain. This IDC White Paper examines the growing importance of...
Proactive PC Support Improves Service and Lowers Total Cost of Ownership by Intel Corporation
cost of ownership using Intel's self-service PC Health Check utility. As part of our online support strategy, Intel IT developed a self-service PC Health Check...
Special RSA Online Fraud Report: What to Expect in 2009 and Beyond by RSA, The Security Division of EMC
This white paper will review recent online fraud tactics, many discovered or witnessed by RSA, and provide a series of predictions for online fraud trends RSA...
Top 10 Reasons for Using Online Server Backup and Recovery by Iron Mountain Digital
backup with secure, integrated online technologies offer the fast, assured data recovery. This paper discusses the top 10 reasons businesses are turning to...
Beagle Research Report: Bosley Self-service Case Study by TimeTrade Systems
is easy to use for both customers and service providers is beneficial for most any business. TimeTrade develops and markets appointment scheduling applications...
Smart Move: Spend Less While Improving Data Protection by i365, A Seagate Company
Businesses today face a myriad of challenges in protecting their business-critical data. The reliance on data and...
Is Online Server Backup Appropriate for Your Business by Iron Mountain Digital
gain a better understanding of online backup, and discover why Iron Mountain's LiveVault solution for automated server backup and recovery won the 2006...
Case Study: Hendrick Hudson School District Learns About Online Backup with EVault SaaS by i365, A Seagate Company
finding the right automated, online data protection proved more difficult than he expected. Only after implementing EVault SaaS data protection from...
The Dollars and Sense of Online Backup by Concentric
are not being adequately met.

Online backup, offered as a managed service, answers these challenges by leveraging existing server and network...
Data Protection: Online Backup & Recovery Resource Center by Iron Mountain Digital
Mountain Digital to learn about online backup and recovery solutions that meet your company's needs. In today's volatile economy, IT professionals are being...
Why Are Organizations Turning to Self-Scheduling by TimeTrade Systems
productivity, efficiency and customer satisfaction. Find out how government organizations and private businesses all over the US are replacing their out-of...
High Availability and Replication for i5/OS (iSeries) and AIX by Vision Solutions
it must get your business back online quickly if disaster strikes. iTera HA delivers the best of all worlds: robustness, reliability, and affordability in a...
How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points by SAP America Inc
touch points and deliver positive customer experience enable customization of product interaction and achieve a competitive edge with consumers. The...
Comprehensive Data Protection and Disaster Recovery for VMware Virtual Infrastructure by Dell, Inc.
integrate with VMware for scalable online data protection of the complete virtual infrastructure. This paper also discusses protection and simplification...