Recommended Books

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e-Book: Five Best Practices for Improving Customer Service through Community-Based Collaboration by InQuira Inc
This e-book offers insights that can help companies embrace social media, harvest knowledge from the conversations in...
e-Book: Content Management Vs. Knowledge Management by InQuira Inc
This e-book reveals the critical differences between knowledge management systems and content management systems...
E-Book: Capitalizing on Unified Communications in the Call Center by CosmoCom, Inc.
In this E-book, find out how unified communications (UC) is altering the call center technology landscape and how some...
E-Book: Making Real-time Information a Reality in the Contact Center by Genesys
This E-book from SearchCRM.com explores best practices and strategies for using real-time information in the call...
ERP for Service Organizations by Epicor Software Corporation
Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed...
Best Practices - Defining IT Success through the Service Catalog by newScale, Inc.
This Webinar is for anyone embarking on a Service Catalog or ITIL initiative. Pink Elephant's ITSM guru Troy DuMoulin...
The New Language of Business: SOA & Web 2.0 by IBM
Innovation requires change and Service Orientated Architecture makes it easier for companies to change. SOA views a...
Lumber Company Cuts Customer Delays down to Size by Cisco Systems, Inc.
of mouth. Another business owner recommended a network integration company, AT-NET Services, Inc. of Charlotte, North Carolina, to plan and install the system. AT-NET is a...
IT's Critical Role in Enabling Mobile Work by Citrix Online - GotoMyPC
mobile workforce creates for IT, and recommended policies and practices for meeting business needs. Citrix Online recently teamed up with Work Design Collaborative...
Eight Steps for Keeping Customer Experience Momentum During an Economic Downturn by Avaya Inc.
Read this paper to see the research and to learn the eight steps that Forrester recommends for customer experience...
Solving Your Lotus Notes Domino and Blackberry Problems by BlackBerry
Notes Personal Address Books, to transferring data between devices, to putting an end to spam-we’ve got the answers...
Enterprise Information Management: Strategy, Best Practices & Technologies on Your Path to Success by Business Objects
The goal of this paper is to paint the EIM landscape, noting its components but focusing on the importance of an...
Ocarina Networks Addresses the Need for More Efficient Way to Store Data by Ocarina Networks
Ocarina Optimizer is an appliance that runs the optimization algorithms, it resides in the network, out-of-band, and...
IT Briefing: The Growing Importance of Email Archiving by Arrow ECS Midmarket Group
This whitepaper addresses why email archiving is an important subject for integrators to raise with their customers...
When On-demand Financials Make Sense: A Viable Alternative for Growing Midsize Companies by Intacct
This paper by Ventana Research examines the challenges many growing companies face with their current Financial...
Frost & Sullivan: Understanding the FACTA Red Flags Rule and Recommendations for Compliance by RSA, The Security Division of EMC
This paper by Frost & Sullivan provides an overview of the FACTA Red Flag rule and delineates guidelines for compliance...
The CIO's Guide to Mobile Applications by BlackBerry
This paper provides a framework for understanding how to build a business case for an enterprise wireless solution...
Five Ways to Improve Your Wireless Security by Cisco Systems, Inc.
A wireless network can help your employees stay productive as they move around your company, but to take advantage of...
Six Tips for Aligning Your Business with IT by Cisco Systems, Inc.
Companies should align their business needs with information technology (IT) such as networks, computers, software, and...
Sales Prospector Demo by Oracle Corporation
View this three-minute demo to learn how Oracle's Social CRM application, Sales Prospector, helps increase a...
Extending the Lean Enterprise by Infor
This e-book contains best practices for extending the Lean enterprise, managing Lean expertise and education with an...