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CA Wily Customer Experience Manager by CA
service. By following a set of proven best practices, CA services will accelerate the basic deployment of CA Wily CEM that is tailored to meet your...
Best Practices for Implementing Automated Functional Testing by Hewlett-Packard Company
thorough functional testing of their mission-critical applications to verify that all business processes work as expected. By implementing...
Reduce Your Telecom and IT Costs with a New Speech-Driven, Mobile Call Center Solution by Nuance
There are probably a number of factors driving your need for a new mobile call center solution, including cutting telecom and IT costs and the need for...
High Availability and Replication for i5/OS (iSeries) and AIX by Vision Solutions
strikes. iTera HA delivers the best of all worlds: robustness, reliability, and affordability in a proven, award-winning HA product. IBM has demonstrated that...
Using enterprise architecture to develop a blueprint for improving your energy efficiency and reducing your carbon footprint by IBM
carbon footprint are obvious areas of interest for any business, but how do you balance these goals with productivity, customer service, and all your other...
Performance Center of Excellence by Hewlett-Packard Company
the goals of organizational service level agreements (SLAs). Read on to learn more about the benefits of CoE...
When am I done testing? by ZenSOFT Services Pvt. Ltd
experience have shown that the cost of finding and removing defects grows exponentially with the quality of the code. That is, as each defect is removed, the...
SpiraTeam - Requirements, Test and Agile Project Management System by Inflectra
Tired of having to manually 'glue' together a patchwork of tools from different vendors? SpiraTeam is an Application Lifecycle...
When are you finished testing? by LMKR
experience have shown that the cost of finding and removing defects grows exponentially with the quality of the code. That is, as each defect is removed, the...
Oracle's X Factor: HP Oracle Exadata Storage Server and the HP Oracle Database Machine by Oracle Corporation
This document includes some high-level facts about the products as announced, the original equipment manufacturer (OEM) relationship between Oracle and HP...
Deploying Simple, Cost-Effective Disaster Recovery with Dell and VMware by Dell and VMware
many enterprises today, any amount of downtime is unacceptable. Having an effective recovery strategy and a set of coherent disaster recovery plans is...
Load Testing for Web 2.0: Simplifying Performance Validation for Rich Internet Applications by Hewlett-Packard Company
servers. This paper examines a set of sophisticated tools for load testing your new high -powered apps. Although rich next-generation applications...
10 Things to Consider When Protecting Your Exchange Server by AppAssure Software
Does your current backup solution protect you from the following scenarios with a single product? Read on to discover the 10...
eBook: Building A Center Of Excellence by Hewlett-Packard Company
management and the Center of Excellence model for quality, performance, SOA, and security eliminates repetitive processes and work. And it improves...
The Need for IPTV End to End Solution Integration - Learned the Hard Way by Alcatel-Lucent
predictable. E2E SI makes use of proven, repeatable processes and methodologies to ensure the smooth implementation, operation and maintenance...
HP Business Continuity Solutions for Oracle Grid: Supporting 24/7 demands through recommended IT architectures with built-in business continuity and availability by Hewlett-Packard Company
Oracle Grid Computing, you can meet your availability and your agility goals. We've all seen the dire statistics on the damage a natural or human-caused disaster...
Infor - ERP SyteLine by Infor
ERP SyteLine spans the business of manufacturing to align supply with demand and support the business and operational challenges of manufacturers...
Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI by SPSS Inc. Worldwide Headquarters
it is about maximizing the level of understanding that can be achieved with customer data. Today, businesses must be prepared to merge all kinds of data...
When Block-Level Replication Isn't Enough: Enhancing Your Investments for 100% Business Continuity by GoldenGate Software, Inc.
on preventing the impact caused by service interruptions (revenue loss, service loss, etc.), existing block-level replication investments need to be augmented with...
7 Tips for Improving Your Sales Strategy in a Recession by Oracle Corporation
times.

Seven tips for boosting your sales operation during lean economic times with CRM:

  • Overhaul your sales methodology. Enable all your reps to perform
...
Next-Generation Mobility Platforms, an IDC white paper by Sybase, Inc.
In this paper, IDC analyzes the role of next-generation mobile enterprise platforms as organizations seek a more strategic deployment of mobile solutions...
Simple, Affordable Disaster Recovery Automation in the Virtualized IT Datacenter by Dell, Inc.
experiences. Quick recovery of operations after a site failure requires major planning and testing, dependent on an infrastructure and recovery...
Cost-cutting strategies for a virtualized data center: Disaster recovery and readiness by Dell, Inc. and Intel
center virtualization enables your company to implement cost-effective disaster recovery (DR) solutions and reduce DR testing and maintenance costs...
Disaster Recovery Techniques for SQL Server by Global Knowledge
focuses on tools that are a part of the SQL Server application which after proper setup can prevent data loss on a record, table or database level. The...
Managing Application Performance to Achieve Mission Success by CA
and efficiently in compliance with Service Level Agreement (SLA) and Operation Level Agreement (OLA) parameters. And anything less than superior application...
TIP OF THE DAY
Additional benefits for call centers Virtualize call centers, allowing more flexibility in the center's configuration -- either helping consolidation... More...