Test your knowledge of service level

Learn how to define and standardize your services with a Service Catalog and set customer expectations through Service Level Management (SLM)… In this Webinar...

and partners to minimize the risk of their data migration projects failing or overrunning due to data issues. The most effective way of delivering a data...

Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It...

this paper to learn the benefits of mobilization. Making your workforce mobile is about making them customer centric 24/7. A mobile salesforce and...

happy, long-term customers. To keep your business running as efficiently as possible, your employees must have quick and dependable resolutions to their...

that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the...

solution throughout your entire organization and extended enterprise. Your Complete Enterprise Configuration Management System - Our CS...

One element of service level management is internal monitoring of hardware and applications. But companies now acknowledge the...

the ability to assess the impact of a change and report and monitor development to ensure continuous improvement. Traceability is a fundamental part of...

You define policies for managing your data - when it needs to be available, how long it should be retained, and who can access it. You rely on Siebel to build...

Fiserv BPO solution is an extension of your business; we handle the administration while you maintain control through mutually established parameters and...

other platforms. Now, all product and service teams, regardless of function or location, are united through ExtraView Customer Support. Remote engineering teams...

possible experience by focusing your SLM processes on the end user. As today?s financial services organizations strive to retain existing customers and...

Organizations face a variety of time constraints when delivering high performing, highly available applications must happen. The development...

measurably improves the success of your online activities. Akamai solutions for high tech companies provide a predictable, high-quality user experience...

experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational...

from today’s prevalent product level support model to network-level support and ultimately to service-level support. As service providers compete to roll...

has five tests to see if Software-as-a-Service is right for your application. It will also discuss how Document Management enables an organization to effectively...

engaged ABS to provide a variety of consulting services. Learn how ABS optimized the hospital’s help desk support system, and cut the figures for monthly...

how this is a simple solution for your company. Read this paper to learn about addressing the challenges concerning reduction of operation complexity...

how this is a simple solution for your company. Read this paper to learn about addressing the challenges concerning reduction of operation complexity...

A new version of ITIL provides more practical guidance and a service lifecycle approach that reflects how IT operates in the real...

face the challenges to improve service levels and differentiate competitively based on quality of service. By working closely with customer service and...

Download this free trial of Microsoft Dynamics CRM Online with enhanced customer relationship management capabilities. Test-drive this...

Office gives you a complete view of all your business operations and information, and provides the tools to use that information to make the right...