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CRM without Compromise: A Strategy for Profitable Growth by SAP America Inc
paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured,...
Mobile Sales Force at Growing Company Benefits from Mobilizing CRM Information to the Field by BlackBerry
Actions to mobilize their in-house CRM solution for the BlackBerry® smartphones carried by sales reps. Sales people were given access to customer account...
Why Does Contact Compliance Matter to your Oracle CRM Application? by Gryphon Networks Corp
marketing campaigns with Oracle CRM. Many organizations struggle over how to optimize their outbound sales and marketing activities while managing...
HSN Case Study on Achieving a Zero-Downtime Oracle Siebel CRM Migration by GoldenGate Software, Inc.
a long-time user of Oracle Siebel's call center application - serving as the central repository that processes and maintains HSN's orders, including all...
What Is Cloud Computing? by Salesforce.com
apps in the cloud these days, like CRM, HR, accounting, and custom-built apps. Cloud-based apps can be up and running in a few days, which is unheard of...
SugarCRM and Asterisk: Automating Customer Support Processes by SugarCRM Inc.
scheduling, and other advanced CRM features were only available until recently to enterprises willing to spend millions of dollars and years of time...
Merging Mobility with Unified Communications by BlackBerry
such as extension dialing and call transfer. IT can rest easy knowing that users are authenticating to the PBX using BlackBerry security and have the...
Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry
with their internal Amdocs Clarify CRM system. Toshiba America Medical Systems, Inc. sells and services diagnostic equipment such as MRI, CT, X-Ray and...
Call Center Suite SearchCRM.com Product Directory by SearchCRM
Before purchasing call center technology, it is critical to properly research and evaluate the vendors and products that exist in today's call...
Increasing IT Efficiency by Mobilizing ITSM and ITIL Capabilities by BlackBerry
This Webcast reviews the best practices and business drivers for mobilizing ITSM applications. The adoption of ITIL...
Creating a Win-Win for Call Center Outsourcers and Their Customers by Cicero Inc.
workflow issues (e.g., telephony and CRM) as well as more complex challenges such as providing a new unified desktop or integrating Citrix with other legacy...
Siloed CRM Applications vs. a Process-Based Approach: Which CRM Strategy Is Right for Your Business - and Your Customers? by SAP America Inc
a process-centric approach to CRM is what differentiates SAP from its competition. SAP breaks down the traditional functional boundaries of three...
Empowerment as a Growth Strategy: How Empowering Customer-facing Employees Leads to Extraordinary Results by Oracle Corporation
employee empowerment strategy. CRM must empower users to work above and beyond the traditional application boundaries and do the right thing for...
The Data Quality Ball by Pitney Bowes Business Insight
This white paper explains how data quality vendors must "turn their applications inside out" and allow its elements to...
Reduce Your Telecom and IT Costs with a New Speech-Driven, Mobile Call Center Solution by Nuance
This new mobile call center can help you eliminate the need to maintain directories and to add voice mail ports. Join this podcast to learn...
On Demand and Enterprise CRM Integration: An Alternative Approach to Integrating CRM Applications by Cicero Inc.
To get the most you can out of your CRM system it needs to be able to communicate with other back-end systems. This paper examines an alternative approach to...
eBook: Evaluating CRM: From SaaS to software, choosing the right CRM deployment style by Aplicor
eBook, find out how on-demand and SaaS CRM is altering the CRM software landscape. Learn how both on-demand and on-premise CRM have evolved in recent years and how...
CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution
Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your...
Varicent for Microsoft© Dynamics CRM by Varicent Software
Drive CRM adoption by combining compensation details with opportunity management. By providing visibilty into variable...
Hitting Your Numbers: Creating Sales Excellence with Commercial Open Source CRM by SugarCRM Inc.
A CRM system can help drive sales performance, so the decision of which CRM provider is right for your sales organization is...
CRM Built for Sales: The Executive Guide to Selecting CRM That Meets Sales Needs by Pivotal CRM, a CDC Software solution
can use to help them select a CRM system that each sales user feels was built just for them. Even the best CRM system is only as valuable as the data that...
eGuide: The Midmarket CIO's Guide to the Evolving CRM Landscape by Aplicor
to better understand the evolving CRM market, and learn what key questions to ask when determining what CRM solution is the best fit for your company. Over...
The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success by Pivotal CRM, a CDC Software solution
upgrading, and integrating your CRM system. The unique business processes of today's organizations require a CRM system that is fully customizable and...
CONSOLIDATING ORACLE® SIEBEL CRM 8 ON A SINGLE SUN SPARC ENTERPRISE® SERVER by Sun Microsystems, Inc.
efficiently while scaling Siebel CRM 8 capabilities, Sun created a proof-of-concept solution that consolidates Web, Gateway, Application, and Database tiers...
TIP OF THE DAY
Additional benefits for call centers Virtualize call centers, allowing more flexibility in the center's configuration -- either helping consolidation... More...