contact center crm

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CRM without Compromise: A Strategy for Profitable Growth by SAP America Inc
paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured,...
Implementing Cisco's Web 2.0 Collaboration Technologies by Global Knowledge
existing productivity tools like contact centers, Web portals, CRM, and ERM with all the benefits of VoIP and Unified Communications. Various organizations such...
Call Center Suite SearchCRM.com Product Directory by SearchCRM
Before purchasing call center technology, it is critical to properly research and evaluate the vendors and products that exist in today's call center...
Enhancing Interaction Center ROI in Turbulent Economic Times by SAP America Inc
Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on...
Why Does Contact Compliance Matter to your Oracle CRM Application? by Gryphon Networks Corp
while managing customer contact preferences across all business units. This Webcast explores the challenges of managing customer contact...
The Business Case for Desktop Integration: A practical solution with rapid ROI by Cicero Inc.
measurable results. The mission of a contact center is to provide excellent service at a reasonable cost, but the tangle of applications on the agent desktop makes that a...
Creating a Win-Win for Call Center Outsourcers and Their Customers by Cicero Inc.
workflow issues (e.g., telephony and CRM) as well as more complex challenges such as providing a new unified desktop or integrating Citrix with other legacy...
On Demand and Enterprise CRM Integration: An Alternative Approach to Integrating CRM Applications by Cicero Inc.
To get the most you can out of your CRM system it needs to be able to communicate with other back-end systems. This paper examines an alternative approach to...
Advanced Customer Services for Oracle CRM On Demand by Oracle Corporation
return on your Oracle investment. If CRM On Demand is your CRM solution, Oracle Advanced Customer Services offers select services to support and enhance your...
Reduce Your Telecom and IT Costs with a New Speech-Driven, Mobile Call Center Solution by Nuance
This new mobile call center can help you eliminate the need to maintain directories and to add voice mail ports. Join this podcast to learn more...
Find, Qualify, and Close More Business Faster With a Free Trial of ZoomInfo by ZoomInfo
which includes knowing who to contact and having accurate and helpful information about their company. You can get all this and more with this free trial of...
Expand Your Reach: Mastering Multi-Modal Survey Research by SPSS Inc. Worldwide Headquarters
Whether it's in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this...
Sales Force Automation: A SugarCRM's Sales Tools Demo by SugarCRM Inc.
around the globe, SugarCRM has a CRM tool that is right for your needs.

This demonstration will show you the many benefits of SugarCRM such as:

  • Auto
...
Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation
This document explains about improving operational efficiencies and also customer satisfaction by establishing...
Data Quality: A Survival Guide For Marketing by SAP America Inc
identified the prospect, you need to contact and convince them your message is worth their time. There is nothing like misspelling their name, using the wrong title...
Mobile Sales Force at Growing Company Benefits from Mobilizing CRM Information to the Field by BlackBerry
Actions to mobilize their in-house CRM solution for the BlackBerry® smartphones carried by sales reps. Sales people were given access to customer account...
CONSOLIDATING ORACLE® SIEBEL CRM 8 ON A SINGLE SUN SPARC ENTERPRISE® SERVER by Sun Microsystems, Inc.
efficiently while scaling Siebel CRM 8 capabilities, Sun created a proof-of-concept solution that consolidates Web, Gateway, Application, and Database tiers...
HSN Case Study on Achieving a Zero-Downtime Oracle Siebel CRM Migration by GoldenGate Software, Inc.
time user of Oracle Siebel's call center application - serving as the central repository that processes and maintains HSN's orders, including all inbound...
Surviving and Thriving in the Customer-Driven Age by Oracle Corporation
goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities. In the...
eBook: Evaluating CRM: From SaaS to software, choosing the right CRM deployment style by Aplicor
eBook, find out how on-demand and SaaS CRM is altering the CRM software landscape. Learn how both on-demand and on-premise CRM have evolved in recent years and how...
Deploying Oracle® Siebel CRM on Sun™ Storage 7000 Unified Storage Systems by Sun Microsystems, Inc.
guide for installing Oracle Siebel CRM 8 software in conjunction with these scalable open storage systems. It can be used to help customers and Sun technical...
CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution
Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your...
Varicent for Microsoft© Dynamics CRM by Varicent Software
Drive CRM adoption by combining compensation details with opportunity management. By providing visibilty into variable...
Siloed CRM Applications vs. a Process-Based Approach: Which CRM Strategy Is Right for Your Business - and Your Customers? by SAP America Inc
a process-centric approach to CRM is what differentiates SAP from its competition. SAP breaks down the traditional functional boundaries of three...
TIP OF THE DAY
Additional benefits for call centers Virtualize call centers, allowing more flexibility in the center's configuration -- either helping consolidation... More...