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Start Specifically, Expand Progressively: An Evolutionary Approach to Improving Customer Acquisition and Loyalty by SAP America Inc
can gain major benefits from customer relationship management (CRM) tools in as little as three to four months. At first sight these two requirements, superior...
On Demand and Enterprise CRM Integration: An Alternative Approach to Integrating CRM Applications by Cicero Inc.
To get the most you can out of your CRM system it needs to be able to communicate with other back-end systems. This paper examines an alternative approach to...
Achieve Unlimited Growth and Acquisition Capabilities with IBM applications by Xperia
to move into new markets and achieve cost effective product growth. Learn how to improve your business and acquire new product segments without experiencing...
SAP® BusinessObjects™ Data Services: One Product For Data Quality and Data Integration by SAP America Inc
and through mergers and acquisition, these problems keep mounting. Exponential growth in data is common, causing CIOs to question how best to utilize often...
Madness? Mergers, Acquisitions, and Divestitures by SAP America Inc
the phase in the merger and acquisition process where the breakdown occurs and describes what is required to prevent that failure...
CONSOLIDATING ORACLE® SIEBEL CRM 8 ON A SINGLE SUN SPARC ENTERPRISE® SERVER by Sun Microsystems, Inc.
efficiently while scaling Siebel CRM 8 capabilities, Sun created a proof-of-concept solution that consolidates Web, Gateway, Application, and Database tiers...
The Top 3 Reasons CRM Initiatives (Still) Fail - And How To Avoid Them by Pivotal CRM, a CDC Software solution
looks at the top three reasons that CRM initiatives fail to achieve their goals and provides clear, practical recommendations for ensuring that your CRM...
Five Touch Points with SugarCRM®: Key Integration Points to Extend the Value of Your CRM System by SugarCRM Inc.
all about integration between CRM solutions and other mission-critical business applications and the five examples of the most common integrations...
How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market by Pivotal CRM, a CDC Software solution
learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of...
CRM: Metrics that Effect the Bottom Line by Actuate
Customer relationship management or CRM, is yet another one of those popular three-letter programs that have been implemented...
Choosing the Best CRM for Your Organization by Oracle Corporation
Relationship Management (CRM) deployment scenarios and how to choose a CRM solution that will best meet your company's needs today and support your...
How to Ensure That Your Employees Will Want to Use CRM by Pivotal CRM, a CDC Software solution
To ensure the success of your CRM initiative, make sure you're implementing a solution that meets their needs and promotes full user adoption.

In...
How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience by SAP America Inc
embracing Web 2.0 opportunities for customer relationship management (CRM), from leveraging social computing to building new Web 2.0-based CRM applications. With the...
CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution
Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your...
Surviving and Thriving in the Customer-Driven Age by Oracle Corporation
The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is...
SugarCRM and Asterisk: Automating Customer Support Processes by SugarCRM Inc.
scheduling, and other advanced CRM features were only available until recently to enterprises willing to spend millions of dollars and years of time...
Slash Document Archive Storage Costs up to 90% and Enhance ePresentment Performance by Xenos Group Inc.
the costs and achieving the customer retention benefits related to archiving and online ePresentment of High Volume Transactional Output are...
Oracle CRM On Demand Integration to Siebel CRM by Oracle Corporation
relationship management (CRM) solutions can enhance your company's customer interaction and service across multiple company divisions. This...
eGuide: The Midmarket CIO's Guide to the Evolving CRM Landscape by Aplicor
to better understand the evolving CRM market, and learn what key questions to ask when determining what CRM solution is the best fit for your company. Over...
ESG: Building a Comprehensive Information Retention Strategy with HP by Hewlett-Packard Company
Packard, buoyed by its recent acquisition of Tower Software, is fully capable of supporting customers' information retention strategies.

As one of the largest...
Social CRM Comes of Age by Oracle Corporation
Social media. And now Social CRM. These terms are used interchangeably, and often, to describe the massive transformation taking place across...
The Next Generation of CRM - Engaging with the Empowered Customer in Turbulent Times by SAP America Inc
Podcast, Dr. Volker Hildebrand, VP CRM Product Management, SAP, will discuss these significant trends and outline SAP's approach to a new generation of CRM...
Advanced Customer Services for Oracle CRM On Demand by Oracle Corporation
return on your Oracle investment. If CRM On Demand is your CRM solution, Oracle Advanced Customer Services offers select services to support and enhance your...
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Additional benefits for call centers Virtualize call centers, allowing more flexibility in the center's configuration -- either helping consolidation... More...