To get the most you can out of your CRM system it needs to be able to communicate with other back-end systems. This paper examines an alternative approach to...
had hoped for. When CRM deployments do not meet expectations, it is often due to a lack of clear business strategy or executive sponsorship, poor technology fit...
a long-time user of Oracle Siebel's call center application - serving as the central repository that processes and maintains HSN's orders, including all...
scheduling, and other advanced CRM features were only available until recently to enterprises willing to spend millions of dollars and years of time...
with their internal Amdocs Clarify CRM system. Toshiba America Medical Systems, Inc. sells and services diagnostic equipment such as MRI, CT, X-Ray and...
relationship management (CRM) systems, and even customer intimacy (CI) programs. Now, recognizing that there is even more adantage to be had, executives...
Podcast, Dr. Volker Hildebrand, VP CRM Product Management, SAP, will discuss these significant trends and outline SAP's approach to a new generation of CRM...
goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities. In the...
customer-centric strategies and CRM tools to maximize the value and loyalty of their client base and gain insight into new areas of opportunity. In wake of...
workflow issues (e.g., telephony and CRM) as well as more complex challenges such as providing a new unified desktop or integrating Citrix with other legacy...
a few hundred BlackBerry users? Do you have a lot of
orphan state databases due to improper adding or removing of users? Do
you wish you had a program that...
and the data. Standard backup tools do not protect all three entities in unison. Protecting the entire system will dramatically reduce RPO and RTO metrics. This...