looks at the top three reasons that CRM initiatives fail to achieve their goals and provides clear, practical recommendations for ensuring that your CRM...
concentrating on improving offers of voice, content, and data services. For communications companies - whether focused on telecommunications services
or...
return on your Oracle investment. If CRM On Demand is your CRM solution, Oracle Advanced Customer Services offers select services to support and enhance your...
applications and the five examples of the most common integrations SugarCRM's customers make by leveraging SugarCRM's open source model and the resulting...
path it needs to be capable of playing within a bigger canvas. Short of being acquired, the best way of doing this is to turn the application inside out...
towards the successful practice of WEM. How do you move beyond simply listening to your customers to actually engaging them? As audiences become part of the...
how Ruden McClosky, a full-service law office with 10 offices and over 500 employees in Florida, was able to set up a reliable disaster recovery plan as well as...
save $20,000 per year without the help of outside consultants by using SPSS for Windows, SPSS Data Entry Builder, and SPSS Data Entry Station. Read this case study...
To get the most you can out of your CRM system it needs to be able to communicate with other back-end systems. This paper examines an alternative approach to...
eBook, find out how on-demand and SaaS CRM is altering the CRM software landscape. Learn how both on-demand and on-premise CRM have evolved in recent years and how...
Customer data, and the quality of that data, is a company's most important asset. With every interaction, customers are providing critical information...
on efforts that target a key set of brand-related opportunities and describes how companies can strengthen brand value even in a recession. How much is a...
can use to help them select a CRM system that each sales user feels was built just for them. Even the best CRM system is only as valuable as the data that...
upgrading, and integrating your CRM system. The unique business processes of today's organizations require a CRM system that is fully customizable and...
8 capabilities, Sun created a proof-of-concept solution that consolidates Web, Gateway, Application, and Database tiers on a single Sun SPARC Enterprise®...