call logging crm

Solution Search:
Oracle's reach into on-demand CRM via its purchase of Siebel. Before it was acquired by Oracle, Siebel purchased Ineto in early 2004 and launched Contact...
Jun 14, 2006
just want account management and call logging, that's where Salesforce and Entellium have the advantage."

Yankee Group recommends that companies considering mobile...

Jul 26, 2006
agent is on the phone with a customer. Call logging
Call logging (also known as call recording or call monitoring) is the practice of listening to, recording and assessing...
May 9, 2007
strength," said Sheryl Kingstone, CRM project manager with the Boston-based Yankee Group. "But the more they move upstream to compete with the Siebels of the...
Mar 22, 2004
to discover best practices for call center initiatives, marketing programs and mobile CRM projects. Learn how some of the best call centers across many...
Jun 17, 2008
that allows click-to-dial, automatic call logging and screen pops for any record. Salesforce.com's new PRM application will feature custom price books and product line...
Oct 12, 2006
Part of SearchCRM.com's Call Center Trend Watch guide

The technology landscape for multi-site contact centers has undergone a transformation in...

Sep 4, 2007
Call logging (also known as call recording or call monitoring) is the practice of listening to, recording and assessing interactions...
Jul 2, 2006
CRM Marketplace gives their readers a variety of resources that range from white papers to news for CRM and call center...
Jun 22, 2004
CRM company Call Solutions is continuing its expansion with the acquisition of America Telecom. Call Solutions provides high-volume...
Jan 15, 2001
between a sale and someone logging off.

That has companies taking a closer look at enterprise-search technology for their customer-facing applications.

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Oct 28, 2003
from Sybase as part of its Cenaxis Call Center Portfolio. The latter offering provides customer-interaction services to companies with customer support...
Sep 17, 2001
this TCM exclusive that the role of logging and monitoring in the emerging contact center environment is to track, record, and provide applications for...
Jun 16, 2000
idea without an audience. Enter the call center. Developing a solid call center is the selling point of CRM. This article gives tips on building a new call center...
Mar 15, 2004
underestimate the actual costs of CRM by as much as 75%. One CIO said a sure way to get a CRM project killed is to call it a CRM project. Instead, he recommends finding...
Apr 16, 2002
in Boston, IDC's program manager for CRM and Call Center Services outlined the increased demands clients are making when choosing CRM software and services...
Nov 3, 2000
Call it CRM without the wait. Onyx and Pivotal are launching fixed-cost programs designed to get customers up and running in a...
Jul 7, 2003
behind-the-scenes look at a real-life CRM implementation. We have interviewed more than 30 CRM project pioneers who have articulated the details of their...
Jan 24, 2002
software and a 15% hike in spending on call logging tools. New regulations and a need to turn the call center into a profit area are driving the additional spending...
Feb 17, 2004
Review the most recent CRM, call center and telephony jobs, or search by key word in this forum...
Jan 9, 2003
PeopleSoft's new CRM productivity pack zeroes in on integration, synchronization and the new federal do-not-call list...
Aug 22, 2003
has a bevy of information and call handling features for agents...
Jul 14, 2000
The company minimizes call transfers with precall intelligence, interaction history and integration...
Dec 1, 2004