Genesys

Company URL: http://www.genesyslab.com

Overview
Genesys is the only company that focuses 100% on software to manage customer interactions over the phone, Web and in e-mail. Genesys software dynamically connects customers to fulfill requests, optimize customer care goals and efficiently use resources.

Company Information

Public or private company

Private

Founded in

1990

Number of employees

1000

Company Locations

Corporate Headquarters

2001 Junipero Serra Boulevard Daly City, CA 94014 United States Phone: 1 888 GENESYS Fax: 1 650 -466 1260

Solutions and Research from this Company

Research

Customer Interaction Analytics: Quality of Care on the Critical Path E-Book: Improve the Efficiency of Your Call Center - Leveraging VoIP and Session Initiation Protocol (SIP) Enterprise Benefits of Real-time Contact Center Performance Management Genesys Global Consumer Survey - 2007 Maturing with the Millennials Are Organisations Prepared for the Millennial Consumer? Proactive Contact Center Management: A New Paradigm for Driving Continuous Improvement? Seven Reasons Why SIP Will Improve Your Customer Care Strategy Success Story: Communications - AT&T Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction Using Real-Time Information to Improve Contact Center Performance