About this White Paper: E-Book: Capitalizing on Unified Communications in the Call Center sponsored by CosmoCom, Inc. In this E-book, find out how unified communications (UC) is altering the call center technology landscape and how some organizations have successfully adopted UC to extend the call center into the enterprise. Date Published: 03 Nov 2008 Date Posted: 03 Nov 2008 Authors: Barney Beal News Director, SearchCRM.com Paul Stockford SearchCRM.com Paul Stockford is a veteran telecommunications industry analyst with 18 years of industry experience, including 15 years of experience as an analyst. He founded Saddletree Research, Inc. in 1999 with the objective of providing leading-edge industry information to vendors involved in emerging call center and communications convergence markets. Based in Scottsdale, Ariz., Saddletree Research provides communications industry research, including analysis of market trends, issues, technologies, and companies in the call center, multi-channel call center, Customer Relationship Management (CRM), communications convergence, and emerging communications markets. Brien M. Posey SearchUnifiedCommunications.com Brien M. Posey is an MCSE and has won the Microsoft MVP award for the last two years. He has written more than 3,000 technical articles and has written or contributed material to 27 books. In addition to his technical writing, Brien is the co-founder of Relevant Technologies and also serves the IT community through his own website at www.brienposey.com. Before becoming a freelance writer, Brien served as CIO for a chain of hospitals. He was also previously in charge of IT security for Fort Knox. Michael Morisy News Editor, SearchUnifiedCommunications.com »More Details

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