CRM management Articles

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Conn.-based Gartner, focused on CRM and its relation to other applications within the enterprise such as ERP and supply chain management, as well as CRM...
Sep 20, 2006
general manager of Microsoft CRM, spoke from Convergence, Microsoft's main CRM-related conference, on Microsoft and on-demand CRM.

Wilson, whose...

Mar 30, 2006
Getting a CRM system installed and running isn't the end of a project, not by a long shot -- yet many organizations don't have an...
Jan 3, 2007

Browse these articles on CRM integration to get tips on integrating and managing customer data before, during and after a CRM implementation. For...

Oct 1, 2007

Ed Abbo, Oracle's vice president of CRM products, discusses in this podcast what's to come in Siebel 8.0 and integrating Siebel with Oracle's other CRM...

Dec 8, 2006

As CRM software continues to evolve and becomes more sophisticated and flexible, the financial services market is becoming...

Apr 4, 2007
first half of 2007 were related to CRM software vendors, analyst rankings and market analysis, software usability and customer experience management...
Aug 1, 2007
elected to remove its Siebel CRM implementation and replace it with SAP CRM.

"We're predominantly an SAP shop," said Jeffery Ton, director of enterprise...

May 18, 2005
CRM isn't living up to expectations at a majority of sales organizations.

According to CSO Insights, a sales consultancy...

Apr 19, 2007
team traveled to Atlanta for the CRM Association's first conference. The conference featured industry leaders speaking on CRM strategy and trends. The CRM...
May 1, 2007

The reports of CRM's demise have been greatly exaggerated, according to Gartner's Scott Nelson.

However, the market looks a lot different...

Sep 16, 2008
is good news and bad news for the CRM industry coming out in a report from AMR Research Inc.

Spending is expected to rise more than 8% next year, but AMR doesn't...

Jul 28, 2005

Denver-based CRM and enterprise relationship management (ERP) software vendor J.D Edwards & Co. officially released its J.D. Edwards CRM 2.0...

Jan 27, 2003
the latest version of mySAP CRM 4.0 at the company's annual U.S. user conference in Orlando, Fla.

The new mySAP CRM products show off SAP's relatively new...

Jun 18, 2003
HOLLYWOOD, FLA. -- CRM has received a bad rap over the years and, according to the keynote speaker at Gartner's CRM Summit, it's no longer deserved.

...

Sep 18, 2007
awaited rollout of version 3.0 of its CRM product.

The company is previewing the latest release this week at its Worldwide Partner Conference in Minneapolis...

Jul 5, 2005
These are heady times for midmarket CRM. Two research firms recently issued reports highlighting significant growth, and a third predicts that Software as a...
Mar 8, 2007
Calif.-based company is adding order management, up-sell and cross-sell and partner management tools, as well as basic Web hosting and analytics.

"The definition of a...

May 2, 2005

DCI's CRM Conference and Exposition is set for February 13 through 15 in Chicago, and searchCRM will be there to bring you the...

Feb 9, 2001
Relationship Management (CRM), the first Microsoft business solution built on .NET. From that very first announcement rumors and speculation began to...
Oct 7, 2002
news headlines with an improved CRM product.

In the days leading up to its annual Business Solution Group's conference, anyone talking about Microsoft was...

Mar 27, 2006
Inc.'s latest rankings of enterprise CRM suite vendors.

The Cambridge, Mass.-based research firm named Siebel CRM (from Redwood Shores, Calif.-based Oracle Corp.) and...

Feb 7, 2007
Julie Simonds attended the Smart CRM conference because her company wants to do a better job tracking sales leads through the pipeline. Yet, even before she...
Feb 19, 2004
Oracle has issued a number of CRM-related announcements ahead of its OpenWorld conference being held next week in San Francisco.

The database and...

Nov 8, 2007
are garnering more of the CRM market's attention, ISM added a second category to its annual list of the top 15 CRM software packages.

The Bethesda, Md...

Mar 4, 2004