Evaluating CRM software Articles

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general manager of Microsoft CRM. CRM will also lead the company's Live efforts.

Best Buy gears up for Vista, Microsoft CRM: The retail giant's small and midsized...

Mar 16, 2007
not even the most important one.

"The CRM software market has been driven primarily by product innovation, and companies spend a tremendous amount of time comparing...

Aug 16, 2005

In 16 years of evaluating CRM technology, Barton Goldenberg, founder and president of Bethesda, Md.-based ISM Inc., has seen his share of vendors.

Trends...

Feb 28, 2006
Inc. as the revenue leader in the CRM market, according to Boston-based AMR Research Inc.

Based on both CRM revenue and application license, SAP overtook its...

Aug 24, 2005
the world's largest provider of CRM software. By acquiring Siebel, Oracle would inherit 4,000 CRM customers and 3.4 million user licenses.

But the announcement has...

Sep 12, 2005
process management (BPM) and CRM are not such disparate disciplines anymore. Gartner Inc. saw enough of a connection to host its CRM and BPM summits back...
Sep 18, 2008
honors for the No. 1 position in the CRM marketplace, you'd think this is actually a topic of considerable importance. But it's really not that big of a deal.

I'll be...

Aug 18, 2004
increased market share.

The role of CRM software in the life of the sales representative is evolving as well. Nearly 60% of the firms that have implemented CRM have seen...

Jun 22, 2006
to build extensions to their hosted CRM software, a source said.

Initially dubbed the Application Utility Framework, the initiative with Microsoft Corp., Sun...

May 14, 2003
that can't afford proprietary CRM software, which often comes with a hefty price tag, the economics of open source are particularly appealing. In most cases, the...
May 31, 2005
town rival on price. Finally, ASP CRM Inc., the company which offers FreeCRM.com, tailored its product to fit Coit's needs by enabling the staffing company to...
Nov 9, 2004
Fairchild said.

Interestingly, two CRM leaders didn't fare all that well in the rankings, something Fairchild attributed to the "cobbler's child syndrome...

Apr 2, 2004
that shareholders reject Onyx Software Corp.'s unsolicited takeover and said it is now considering another offer to acquire the company.

The board cited...

Nov 17, 2003
management well, but we didn't know CRM."

The Shire team drew up a detailed Request for Proposal (RFP), which it sent out to three consulting companies that it...

Jul 13, 2004
are expected to shift their CRM focus in the coming year.

"This is going to be a critical year for CRM," said Erin Kinikin, a vice president of enterprise...

Jan 5, 2005
studied. They stood out based on software performance and market presence.

"[Hyperion and PeopleSoft] met the criteria around user adoption, having the...

Apr 22, 2004
privacy against analysis when evaluating and deploying Web analytics

Organizations need to take several factors into consideration when deploying Web...

Sep 9, 2008
of its commercial open source software. The Cupertino, Calif.-based company recently held its annual SugarCon conference for customers and developers. We...
Feb 13, 2009
in trade promotion management software from SAP, but because it was a new software offering and because of Wrigley's own upcoming acquisition plans -- it has since...
May 26, 2006
midmarket will be a major focus of CRM in the coming year, customer data integration (CDI) initiatives are grabbing the attention of enterprise companies.

In...

Dec 22, 2004
engagement or relying on Software as a Service."

Key considerations for a text analytics initiative

There are various questions companies need to ask...

Jun 17, 2008
In this installment of the Voices of CRM podcast series, our conversations with CRM luminaries, we talk with Paul Greenberg, a longtime CRM industry observer...
May 1, 2006
and future prospects of open source CRM, compares it to on-demand CRM and shares why he stays friendly with Microsoft, a company many in the open source community...
May 31, 2006
SaaS), on-demand and open source CRM software have further broadened CRM software options. The good news is, today's mature market makes for smoother...
May 1, 2007

In this installment of the Voices of CRM podcast series, Zach Nelson, CEO of NetSuite Inc. in San Mateo, Calif., talks about NetSuite's beginnings, the CRM market and...

Aug 1, 2006