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Solution Search:
Colloquis Inc. and its automated customer service technology.
New York-based Colloquis makes a self-service tool that answers customer questions with a natural... Oct 12, 2006
from edocs Inc., a Natick, Mass.-based customer service and e-billing vendor, probably couldn't be better.
Its new Industry Applications Suite for Telecommunications, which... Nov 10, 2003
in analytics, data integration and customer service has started to pay off, as evidenced by online retailers' recent success. Much of the success in this area is a direct...
Jan 8, 2004
The notion that customer service is imperative in a recession got a major boost from a recent study by Accenture. The New York-based consulting and... Dec 11, 2008
of its eService Center hosted online customer service and support offering...
Mar 17, 2003
based Creative Strategies Inc.
"In customer service, we've always been taught that speaking directly is very powerful in developing a good relationship," Connell said. "But... Jul 15, 2004
subscribers to connect and share customer service information across the Salesforce.com platform so they can share sales information.
The new Salesforce-to-Salesforce... May 12, 2009
modules but has a real emphasis on customer service.
One significant enhancement is a new "co-browsing" feature that lets a service or tech support representative take over... May 27, 2004
of monitoring their brands and the customer experience online, according to a report released today by the Chief Marketing Officer (CMO) Council.
The Palo Alto, Calif... Jan 26, 2009
to purchase Hipbone Inc., an online customer interaction software maker.
The agreement is expected to close in the first quarter of this year. Terms of the deal were... Jan 5, 2004
Group Inc. plans to acquire customer-service software specialist Primus Knowledge Solutions Inc. in a stock deal valued at roughly $30 million.
The acquisition... Aug 11, 2004
of its CRM products with an online directory of partner tools and applications.
Revealed at the Microsoft Worldwide Partner Conference being held this... Jul 9, 2008
its customers, said Travis Murdock, a customer service agent. A few months ago, Cloudmark selected Contact Us software from Cambridge, Mass.-based iPhrase Technologies Inc.
Now... Apr 15, 2004
are still receiving high marks in customer satisfaction, they're not what they once were.
In fact, customer satisfaction scores for e-retail dropped 4.8% in the past... Feb 15, 2005
that deal with all aspects of customer service for the Internet service company.
To promote its customer strategy internally, the ISP recently created the "I am... Apr 19, 2006
With so many customer service calls centering on back-office questions, a Web self-service application that incorporates billing and account... Jun 2, 2004
that deal with all aspects of customer service for the Internet service company.
To promote its customer strategy internally, the ISP recently created the "I am... Jul 5, 2006
product, but it's an opportunity for customer service -- people watching the YouTube clip may tackle the problem themselves with no need for a costly call into the contact...
Mar 5, 2009
centric organization need to view customer service not as an event but as a series of interconnected processes, and to make their IT plans accordingly, according to one...
Jun 28, 2007
vice president of marketing and customer service. "One of the things he felt was critical was to join customer service and marketing together."
As her title implies... Nov 8, 2005
predicts that by 2005, more than 70% of customer-service interactions for information and remote transactions will be automated. However, Kolsky says that critical...
Oct 6, 2003
and e-commerce technology. Customer service applications were a much lower priority, with 45% respondents claiming they already had that technology in place.
The... Jul 28, 2005
its integration of Twitter with its customer service CRM application that it dubs The Service Cloud, Eliason joined Salesforce.com CEO Marc Benioff on stage. Salesforce.com...
Mar 31, 2009
difference between a frustrated customer slogging through a maze of site links and one quickly finding the necessary information can be the difference between...
Oct 28, 2003
he would have had to add four customer service reps, or about $100,000 in payroll. How's that for ROI?
Most companies with a significant Web presence have defined a process... Aug 4, 2004
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