Recommended Books Articles

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podcast, Seth Godin, author of nine books, including the New York Times bestseller Purple Cow: Transforming Your Business by Being Remarkable, talks about how...
Jan 30, 2007
has co-authored with Don Peppers six books on marketing and customer relationships, discusses her concept of Return on Customer, customer lifetime value and how...
Aug 29, 2006

Pivotal's board of directors had recommended that shareholders reject an all-stock bid from rival Onyx Software Corp.

It's now up to Oak Investment to up the ante or run...
Dec 1, 2003
AB. Frango's board of directors has recommended that Frango's shareholders accept the offer. The deal is expected to be completed Oct. 1.

In a conference call Tuesday, Rob...

Aug 24, 2004
he said. To that end, Ragsdale recommended increased sales training for contact center agents.

Other approaches work as well

Carroll takes more of a CRM approach...

Jun 22, 2004
at the U.S. Department of Justice recommended that the agency file suit to block the acquisition. A final ruling is expected next month, and European regulators are...
Feb 18, 2004
PeopleSoft Inc. Board of Directors recommended today that its shareholders reject the latest offer from rival Oracle Corp. to tender their shares.

The Pleasanton...

May 26, 2004
2.14 in cash and stock. Pivotal's board recommended that investors reject the offer, citing its "highly conditional" nature.

The decision to put off Friday's shareholder...

Nov 23, 2003

PeopleSoft's board of directors has recommended that shareholders take no action, and the board will consider the offer and make a recommendation. Up until now...

Nov 1, 2004
off right with training

Phelps recommended sending supervisors to business classes to develop their skills as effective trainers with a big-picture approach...

Nov 9, 2006
about each product, Hinton recommended. Have each person on the cross-functional team create his own table.

"You've got to take that mountain of information and...

Sep 21, 2007
for Pivotal. Pivotal's board has recommended that shareholders reject Onyx's all-stock bid.

The board has also postponed a shareholder vote on the Talisma merger...

Nov 18, 2003
clock back and they sold CDs, books and videos. Now, I can buy anything from TVs to a shirt to a toy. The good news is I have all these options. The bad news is I have...
Feb 15, 2005
SearchCRM.com expert Lori Bocklund)

Recommended data collection tools for call centers
(Source: SearchCRM.com expert Lori Bocklund)

See more expert advice from call...
Aug 16, 2004
To get the benefits, she recommended that organizations give customers an intuitive interface, encourage them to use self-service options and send...
Apr 15, 2004
behaved the same way (e.g., recommended your program) and driven similar benefits (e.g., attracted a new member) if he were not a member of the program?

According to...

Nov 16, 2006
license sales were key reasons they recommended against the offer.

The hostile takeover bid has been marked by courtroom drama, public posturing, attacks and counter...

Nov 10, 2004
and selecting the right tool, Hehr recommended that any company undertaking a similar project put together a strong team.

"You really need to have qualified people to...

Nov 18, 2004
how did this call go for you?'" Smith recommended.

She also advocates measuring the average cost per call by factoring in technology investments, telephone costs and...

Jul 12, 2004
08/11/04)
The author of best-selling books says marketing is broken and offers some ideas on how to fix it.

Is your Web site dynamite?
(Source: SearchCRM.com, 08/04/04)
You...
Aug 18, 2004
calendar appointments and address books.

The module has also reduced administration costs significantly because EtomicMail no longer has to manage its own...

Jun 24, 2004
She is the author of two CRM focused books including the best-seller, Customer.com and her latest book,The Customer Revolution.
To read more about Patricia's...
Jan 12, 2003
that its CEO kept a separate set of books and may have embezzled money from investors.

Oracle's Siebel and CRM On Demand applications and SAP CRM had the broadest...

Oct 30, 2008
s former vice president of sales. The books showed the discrepancy between what Johnston and Jones had been reporting and actual results. One day later, Johnston...
Oct 8, 2008
to delays in closing company books, according to 12% of respondents in a recent Forrester survey, and 10% of respondents cited improperly credited revenue...
Apr 6, 2005