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Solution Search:
Julie Simonds attended the Smart CRM conference because her company wants to do a better job tracking sales leads through the pipeline. Yet, even before she...
Feb 19, 2004
review of BPM vendors' customer case studies found that less than 5% focused on client retention or customer service.
"If you're shipping out the wrong product, how... Sep 18, 2008
Nucleus used customer interviews case studies to determine the scores.
"What was interesting to see was how the hosted market has evolved," Wettemann said. "RightNow and... Sep 9, 2004
virtues of the free-software world ().
"SAP is the marquee brand in this space, not dissimilar to certain German cars that Americans absolutely rave about." -- Bill ... Dec 22, 2003
implementation and replace it with SAP CRM.
"We're predominantly an SAP shop," said Jeffery Ton, director of enterprise solutions and an attendee at this week's SAP's... May 18, 2005
with its forthcoming release of SAP CRM 2006s, bringing together SAP Sales OnDemand, released in February, and its on-premise mySAP CRM.
SAP CRM 2006s will bring... May 18, 2006
user event this week, releasing new CRM packages for midsized businesses and announcing a partnership that pairs its CRM applications with the popular...
May 13, 2004
The CRM market, once troubled by widespread failures and slow growth, is seeing a resurgence, according to multiple market... Aug 18, 2005
Inc.'s latest rankings of enterprise CRM suite vendors.
The Cambridge, Mass.-based research firm named Siebel CRM (from Redwood Shores, Calif.-based Oracle Corp.) and... Feb 7, 2007
hear success stories, including case studies from executives of Continental Airlines Inc. and the U.S. Postal Service.
Erin Kinikin, a vice president and research... Feb 6, 2004
was looking for places to conduct SAP CRM pilots -- and North America soon found itself serving as beta testers.
Installing a CRM system, particularly one like SAP... May 23, 2005
In this installment of the Voices of CRM podcast series, Zach Nelson, CEO of NetSuite Inc. in San Mateo, Calif., talks about NetSuite's beginnings, the CRM market and... Aug 1, 2006
The CRM market is on the rebound and should continue to grow significantly over the next five years, according to the latest... Aug 16, 2006
For anyone familiar with the CRM market, the latest list of best practices for CRM deployment shouldn't come as any great surprise -- companies need high... Dec 15, 2005
Erin is our go-to expert for CRM case studies, and she is often quoted in our news stories.
Kevin Scott Senior Research Analyst, Customer Management Service, AMR... Jan 12, 2003
ATLANTA -- At the Smart CRM conference, a noted return on investment (ROI) expert turned a widely held notion about CRM failure on its ear. Tom Spitale... Feb 13, 2004
ALTO, Calif. -- SAP said today that its CRM customers will benefit from real-time analytics enhancements stemming from the latest release of its integration...
Mar 18, 2004
These are heady days for SAP AG and the CRM front is no exception. As SAP gears up for its Sapphire user conference, May 17-19 in Boston, local research... May 12, 2005
at $1.2 million.
"Looking across these case studies, the thing that struck me is, there are a number of philosophies [that rely on] a 360-degree view" of the customer, Wardley... Feb 3, 2004
the latest version of mySAP CRM 4.0 at the company's annual U.S. user conference in Orlando, Fla.
The new mySAP CRM products show off SAP's relatively new... Jun 18, 2003
shares her insight into mobile CRM.
She discusses deploying mobile CRM applications, choosing between a CRM suite vendor for your mobile needs or turning... Jul 9, 2007
get access to research and case studies to advance their understanding and careers. As he has done at other jobs, Laster took up the offer to be part of the company...
May 29, 2007
services-based businesses a CRM solution of their own.
This is the year of the services company for NetSuite Inc., according to its CEO Zach Nelson. Today... Mar 3, 2005
modules, eventually marrying SAP CRM on-premise to on-demand and drawing some attention to "hybrid" as a new implementation fad.
4. The return of big CRM&hellip... Dec 14, 2006
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