VoIP special reports Articles

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in the ''long tail," or the thousands of special-interest blogs and Web sites. Publisher Tim O'Reilly wrote an enlightening essay on the topic that if Netscape embodied...
Jan 5, 2006
Voice over Internet Protocol (VoIP) territory, measuring the ROI of VoIP technology in the call center becomes paramount for businesses considering or...
Voice over Internet Protocol (VoIP), how companies are now paying for some of the mistakes of call center offshore outsourcing and the best way to measure...
Jun 28, 2006
s vast collection of acronyms is VoIP, and it's on everyone's lips these days -- even those of executives who normally prefer more concise terms, like value.

In fact...

Jun 13, 2005
that technology sing -- the agents.

VoIP being talked up in contact centers
Voice over Internet Protocol (VoIP) has yet to make a huge splash in the contact center...

May 9, 2003
e-mail should also consider VoIP. VoIP is better suited for a common routing and reporting engine, according to Bocklund. While many of these goals can be...
Aug 17, 2005
voice over Internet Protocol (VoIP), but according to recent research, there are a few cases where they're finding some value.

"We've seen a lot out there in terms...

Mar 15, 2005
voice over Internet Protocol (VoIP) will become more of a reality, and for contact centers the biggest benefit is the promise of supporting remote agents...
Feb 16, 2004
Wi-Fi equipment, Wi-Fi security, VoIP products) would be eroded by upstarts like Juniper Networks and 3Com.The networking giant, however, is still as strong as...
Dec 20, 2004
in mid-November, according to some reports. The company said that the letter to affected customers and associates had only gone out Dec. 24 because they were first...
Jan 4, 2006
VoIP vendor Interactive Intelligence recently put more than 100 companies to the test, asking call/contact center...
May 30, 2006
or utilize it more efficiently.

VoIP: Another winner that has maintained its position from last year's list. Moving to Voice over Internet Protocol is no...

Dec 26, 2005
generate forecasting and pipeline reports. Senior executives should regularly scan the reports and call the rep to ask about various opportunities, Roche said...
Jul 29, 2004
Voice over Internet Protocol (VoIP) adoption in call centers is on a slow but nonetheless steady growth path, according to VoIP and call center experts.

"For...

Jul 12, 2006
enterprises, and making the move to VoIP is no exception. With traditional telephony systems well entrenched, migrating to an IP-based telephony architecture...
Sep 6, 2005

Voice over Internet Protocol (VoIP) technology brings with it the promise of significant cost savings, flexibility and future growth, but many contact...

Oct 31, 2006

Similarly, JetBlue can run reports on which planes have the most complaints about the entertainment systems and can alert ground crews. The company also...

Jun 4, 2009
Voice over Internet Protocol (VoIP) is best equipped to field the agency's 60 million calls a year.

His approach, said Forrester Research analysts Lisa...

Jul 20, 2005
everything from voice over IP (VoIP), to speech recognition and analytics, to performance management technology.

"The mantra of the contact center is to do...

Oct 12, 2004
Voice over Internet Protocol (VoIP) to run their operations, and the interest in "virtual call centers" is driving much of that change, according to some...
Jul 24, 2007
identify customers and offer them special deals based on previous buying patterns. At Target, rather than retinal recognition, customer identification is...
Jan 30, 2004
s success.

CRM often fails, those reports say. And in roughly a half-dozen presentations, as well as many conversations around the conference coffee pot...

Feb 19, 2004
SearchCRM.com.

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Article: Many happy returns (on your CRM investment)

A consultant in...
Feb 13, 2004
E.piphany Inc. in January 2002 and reports nearly $2 million in up-sell revenue as a result.

While it has no hard numbers on its previous up-sell success rates, getting...

Nov 6, 2003
high-volume operation and had used special software applications, took to this pretty quickly," Thompson said. "They helped the transition. Once people who had...
Aug 14, 2008