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honors for the No. 1 position in the CRM marketplace, you'd think this is actually a topic of considerable importance. But it's really not that big of a deal.

I'll be...

Aug 17, 2004
to agree on the potential ROI of CRM is nearly impossible. Several reports published in 2003 claimed that the return on investment (ROI) from recent CRM...
Feb 3, 2004
Siebel's on-demand product, CRM OnDemand, in the United Kingdom. The speculation is that there are many of these types of arrangements in the works. What...
Dec 9, 2003
disparaging subscription-based CRM in the trade press. It was a doomed delivery model, he said. And, in fact, he had good reason to say so, given that Siebel had...
Aug 15, 2003
on solving customer problems with CRM software -- such as achieving ROI -- and fewer ones aimed purely at pitching Siebel software products. Also, Siebel...
Nov 20, 2003
quotes success rates for CRM implementations at around 10%. Since I've met all kinds of people, from those who thought CRM was some software on a few CDs...
Apr 10, 2001
Customer Relations Management (CRM) program, may attempt to roll out a solution to their entire organization at one time. Understandably, they are looking...
Jun 26, 2000
by the book when implementing CRM, end-user adoption can be a sticking point.

That's one lesson learned by Parametric Technology Corp., a product life cycle...

Dec 29, 2003
of profound transformation in the CRM world. What does Lawrie face? Let's take a quick look:

Oracle -- PeopleSoft (a.k.a.. Orcs v. Humans) war scene: Siebel's role in this has...

Jul 13, 2004
be a better fit.")

The problem is, the CRM midmarket isn't a chenille sweater, and strategic dilly-dallying could hurt. According to analysts, Siebel's midmarket...

Jun 4, 2003
Systems has returned to the hosted CRM market with a vengeance. After it's initial foray, sales.com, was shelved a few years ago, the leader in the enterprise CRM...
Apr 28, 2004
she would ultimately explore other CRM vendors, most notably Siebel Systems Inc., San Mateo, Calif., and SAP AG, Walldorf, Germany.

Such a scenario must have Siebel...

Jul 9, 2003
And then, one by one, a string of CRM vendors followed suit. Three days later, Menlo Park, Calif.-based Kana, a service and marketing software provider, told...
Apr 14, 2004
Systems' new hosted offering, CRM OnDemand, may be targeted in part at small and midmarket businesses, there is little doubt that its real value...
Oct 8, 2003

When you ask CRM analysts who the top provider of call center support software is today, they unwaveringly point to Siebel Systems Inc...

May 20, 2003
be covered.

A Forrester report "CRM: At What Cost?" recently observed, "Many companies have made no formal evaluation of their eCRM program, and as much as 20...
Oct 4, 2001
relationship management (CRM) system. Years later, some are still struggling to implement these systems successfully. Interestingly enough, some of...
Jan 21, 2004