Editorial Tips crm

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about whether Siebel or SAP is CRM's market leader, but one analyst warns not to let it influence your technology-buying decision...
Aug 17, 2004
CRM ROI expert Tom Pisello offers advice on how to measure the return on investment of CRM. He breaks down CRM ROI into...
Feb 3, 2004
Tom Siebel once claimed hosted CRM was a doomed delivery model. So what of the rumors about Siebel potentially partnering with IBM for hosted CRM...
Aug 15, 2003
Learn what Paul Greenberg has to say about Siebel's smart move towards rebuilding its market position...
Dec 9, 2003
According to analysts, Siebel's midmarket strategy is hard to pin down these days...
Jun 4, 2003
Paul Greenberg sizes up the challenges facing Siebel's new CEO, Mike Lawrie -- from the release of Siebel 7.7 to competing...
Jul 13, 2004
com he isn't sure he'll ever reach the CRM finish line...
Dec 29, 2003
Learn about Siebel's hosted strategy and how its recent acquisition is affecting its OnDemand offering from the...
Apr 28, 2004
Planning a well-targeted pilot program can lead to a successful implementation on a larger scale, resulting in ROI...
Jun 26, 2000
Does market consolidation marginalize or strengthen Siebel? Learn more about Siebel's position in the market with...
Jul 9, 2003
It's a mystery: Why are so many CRM vendors failing to meet their earnings expectations? Author Bruce Daley says some clues point to stiff competition as...
Apr 14, 2004
Experts: Siebel owes call center success, in part, to other vendors...
May 20, 2003
Siebel's new hosted CRM strategy may, in the short-term, force Siebel's sales force to work against itself. But in the long run, it may offer...
Oct 8, 2003
In this tip, learn about data mining and personalization and how to use customer data effectively for personalized...
Oct 4, 2001
The lack of must-have software will give customers more power -- ultimately shifting the rules that have traditionally...
Jan 21, 2004